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SalaryAt WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we're Made for More.
About the role
WesTrac is currently looking for an energetic and motivated Receptionist to join our Aftermarket Solutions team at our Tomago Facility.
The Aftermarket Solutions team is a group of passionate, professional, supportive and high performing individuals collectively responsible for ensuring WesTrac retains competitive advantage and grows market share and profitability in all its Aftermarket Solution categories, specifically Parts, Machine Components, Flexi Parts, and Mining Services.
Reporting to the Aftermarket Solutions Manager, the Receptionist is accountable for being the first point of contact for all customer and visitor enquiries to ensure there is a consistent high level of customer service provided and WesTrac is presented in a professional manner always.
Key Responsibilities
- Meet and greet customers, visitors and contractors
- Coordination of meetings rooms
- Collect and distribute internal and external mail
- General administrative duties such as data entry and sorting emails
- Provide assistance to the facilities help desk
- Navigate incoming phone calls and liaise with all departments within WesTrac
- Order and maintain stationary supplies
- Book and manage travel expense claims
- Exceptional customer service skills with the ability to effectively build and maintain successful working relationships
- Preferred previous experience in a high-level customer service role (preferably in a technical/industrial environment)
- Advanced computer literacy skills - MS Office and relevant internet-based applications
- Proven time management skills and experience with the ability to manage multiple priorities to meet objectives.
- Excellent communication skills - Interpersonal, written and verbal
- High attention to detail with the ability to identify continuous improvement initiatives
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:
- Competitive remuneration
- Job security and serious potential for advancement
- Refer a friend program - work alongside your mates and receive up to $3000!
- Annual Remuneration and performance review
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave
If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.
For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference Job No 883855.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
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