AddressMaster Builders Victoria (MBV) continually strives to achieve an inclusive, values-based culture, where our team members have the opportunity to learn, develop and grow their careers.
MBV respects, welcomes and supports diversity, equity and inclusion, we are committed to embracing everyone's individual differences. Our workforce represents and celebrates diversity of culture, race, gender, sexuality, age, religion, ability and beliefs. We encourage all to apply and join our flexible and supportive workforce.
MBV represents just over 6,500 members within the construction industry, including large and small builders across the domestic and commercial sectors, as well as apprentices, suppliers, and manufacturers.
Key Position Tasks:
As the first point of contact with Master Builders, the Receptionist/Assist Team Member utilizes their wealth of knowledge to deliver information and provide solutions to both members and non-members, ensuring exceptional customer service and ultimately leading to customer satisfaction. This role is part-time, 5 days a week 10am-3pm, front facing at our East Melbourne office.
- Greet and assist visitors in the reception area, addressing their inquiries courteously and efficiently.
- Initiate needs-based selling for both members and non-members, ensuring customer satisfaction.
- Handle inbound and outbound telephone enquiries generated from advertising, direct mail campaigns and other campaign reports from Master Builders Association of Victoria.
- Complete daily mail duties, including packing and sending shop orders, as well as maintaining stock levels for the shop.
Key Knowledge, Skills and Attributes:
- Ability to effectively communicate and interact with members and non-members of Master Builders Association.
- Demonstrated ability to analyse situations and develop appropriate solutions.
- Demonstrated computer skills Microsoft Office.
- High analytical and problem solving skills.
Prior Experience:
- Minimum 2 years Reception/Customer service experience or relevant experience.
- Demonstrated professional development.
What MBV can offer you:
- Strong people engagement and values-based culture.
- Paid parental leave, corporate partnerships, company wide lunches, events and activities.
