Recoveries and Settlements Advisor

Step into a role that's all about action, negotiation, and technical learning. Whether you're passionate about customer service, handling multiple tasks, or seeking a rewarding challenge, consider becoming a Recoveries or Settlements Advisor at Youi.

Recoveries Advisor:

• Manage a large claims portfolio, overseeing recovery efforts.
• Engage with clients and Third Parties throughout the claims process.
• Achieve weekly and fortnightly benchmarks.

Settlements Advisor:

• Mitigate costs and negotiate with other Insurance Companies on behalf of Youi.
• Liaise with Youi customers and other Insurers at various claim stages.
• Gather information, review liability, and use road rules and legal precedents.

What We're Looking For:

• Passion for delivering exceptional customer experiences
• Excellent negotiation and communication skills
• Conflict resolution expertise with confidence
• Strong time management skills and multitasking ability
• Team player mindset with a willingness to learn and adapt
• Knowledge of the insurance claims process (advantageous, not essential)
• Previous experience in debt collection, paralegal, or insurance (highly regarded)

Don't tick every box? Don't worry! We value transferable skills and encourage you to apply.

What We Offer:

• Permanent full-time position with competitive salary + incentive component
• Career progression opportunities prioritizing internal promotions
• Ongoing learning and development opportunities
• Vibrant, high-performance culture with regular social events
• Employee benefits through our award-winning Yourlife program

About Youi:

At Youi, we redefine insurance, and our team is as diverse as our approach. With over 1,800 employees, we continue to grow, delivering exceptional insurance solutions across various products and channels. Our values—dynamic, human-focused, honest, and passionate—shape a culture that stands out. Join us and be part of a team making a difference in the insurance industry.

Join Youi Insurance today and take the first step towards a rewarding career as a Recoveries or Settlements Advisor!