Recoveries Officer

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

The role of Recoveries Officer is responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases. 

When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives. This role also acts as a technical reference point for Recovery Officers and claims operations staff.

• Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers;
• Maintain high levels of communication and provide specialist technical assistance where appropriate
• Liaise with internal parties to obtain information relevant to the recovery cases
• Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes
• Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur
• Ensure accurate documentation and written agreement is recorded for all recoveries;
• Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
• Carry out recovery functions in accordance with legislation and Return to Work SA operational work instructions
• Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls

We are interested in hearing from people who have:

• Proven Workers Compensation or Personal Claims Management experience
• Experience in managing recovery cases
• Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes
• Understanding of relevant legislative provisions surrounding recoveries and debt collections
• Experience working within public liability framework

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working 

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.