Recoveries Specialist

With over 1.2 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We are seeking focused and results orientated individuals to join our Motor Claims team as a Recoveries Specialist. This role is responsible for managing our motor recovery claims, whilst delivering exceptional customer service.
Location: West Perth offices & Work from home 50% of the time
Working hours: Full time - 37.5 hours per week
Status - 12 Month Contract
Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm and 9am to 5pm
What will you be doing?

• Manage a caseload of recovery claims
• Provide liability determination and negotiation with other Insurers and third parties
• Refer recovery claims to solicitors to litigation and oversee the litigation process
• Contact other insurers, organisations, witnesses and third parties to discuss accident circumstances and request and follow up statements
• Interpret legislation such as the Road Traffic Code and Road Traffic Act on how it affects the lodged motor insurance claim
• Consistently provide service that exceeds member’s expectations
• Identify continuous improvement initiatives

What are we looking for?

• Experience within recoveries or working knowledge of the laws relating to debt collection and liability is desirable
• Experience working within the Insurance industry is desirable, particularly Motor Claims
• Exceptional customer service skills and a high attention to detail
• Excellent communication and strong negotiation skills
• Ability to gather, collate and present evidence and make informed decisions
• Handle difficult situations with empathy
• Self-driven with the ability to work autonomously
• Experience within the motor insurance industry desirable
• Commitment to putting members at the centre of everything you do

What we can offer you

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Be part of a purpose led organisation that gives back to the WA community
• An environment that values ongoing career development
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Opportunities for community engagement and corporate volunteering

Applications Close Monday 22nd January 2024 however we would encourage you to apply as soon as possible.
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