Reel And Service qc Tech

Position: Reel and Service QC Tech
Location: Shimano Australia Fishing
Reporting to: Service Manager / Head of Planning
Key Responsibilities:

• Allocation of reel repair jobs to technicians, ensuring fair workload distribution.
• Performing daily quality control of reels to meet Shimano's high standards.
• Prompt entry and escalation of new jobs into the system.
• Assisting in reel servicing and repairs during peak times or as required.
• Identifying and resolving reel faults, and assisting others in this process.
• Providing backup customer service support, handling phone and email inquiries.
• Collaborating with the team to achieve minimum turnaround times for repairs.
• Maintaining data integrity for spare parts stock level management and annual stock take.
• Offering in-person and phone assistance to customers regarding reel repairs And Services.
• Managing materials and ensuring adherence to health and safety guidelines.
• Supporting the shipping of repaired reels back to dealers and customers.

Skills & Knowledge:

• Strong leadership and problem-solving abilities.
• Computer literacy and mechanical aptitude.
• In-depth knowledge of Shimano reels and their operation.
• Customer-focused approach.

Working Relationships:

• Collaborate with Head of Planning, Service Manager, Inventory Controller, fellow technicians, and other team members

Accountabilities:

• Efficient and timely quality control of reels.
• Accurate and prompt job entry and reporting.
• Upholding customer service standards.
• Maintaining workplace cleanliness and safety.
• Assisting in reel repairs and maintenance of company tools.

Health & Safety Responsibilities:

• Adherence to Shimano's health and safety policies.
• Reporting hazards, near misses, and incidents.
• Proper use and care of personal protective equipment.

Join our team at Shimano and contribute to delivering excellence in reel servicing and customer satisfaction. Apply now!