AddressJoin a fun, smart and collaborative team and be responsible for fielding and resolving important technical Service Desk tickets (Active Directory / Group policy / PC troubleshooting)
You'll be an escalation person for corporate customer issues with the company’s systems and networks.
A great opportunity to get experience with cloud hosted technology & software systems...!
Working for a Technology / Cloud First Co, will provide a fantastic opportunity for you to become hands on with PC troubleshooting, Microsoft Windows, Active Directory, Jira, Firewall (Fortigate), AWS Technologies in an ITIL Environment.
The Role -
- Identify and resolve Windows and AD issues via phone and remote support tools, in an effective and timely manner.
- Active directory password tickets and more complex system deep dives.
- Analyse, identify, diagnose, and troubleshoot user desktop technical issues.
- Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups.
- Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules.
- Document all Service Desk interactions in JIRA a popular Atlassian tool.
- Access to extensive technical documents and knowledge base.
- Identify and escalate more complex problems or urgent situations to Senior team members.
- Help desk / Customer Service experience and passion - Enjoy helping!
- Knowledge of Windows 7, 8 and 10, along with Office 365.
- Active Directory experience creating and removing accounts, resetting passwords, group policy.
- Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
- Learn the ITIL approach to IT service management.
- Critical thinking. Trouble shooting methodology
- Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required.
- Friendly.
- Helpful.
- TEAM PLAYER!
Don't miss out on the best Technical Service Desk role in Sydney!
HIT APPLY!!
