Address- Full time permanent opportunity
- Growing and dynamic organisation
- Fun, passionate and collaborative culture
At ANNEES, we believe that our people are our greatest asset.
We are committed to creating an environment where our team members can thrive. We live and breathe and deliver A-Piece of Happiness to our communities and our staff.
Come and join us!
Your Opportunity
As we embark on an ambitious growth journey, we are looking for a self-sufficient, experienced and collaborative Regional Manager to join our team. This is not a job for the faint of heart. You will initially be managing 4 venues which will expand to 10 by the end of the year. Each venue has a shop manager and team members who serve our guests… and they are an incredible group to lead, full of enthusiasm and passion!
As the Regional Manager you will be responsible for venue performance, the standardisation of operations, ensuring all compliance obligations are adhered to and instilling the ANNEES culture. You will also work closely with our Founder and Senior Management Team ensuring there is strong communication and connection between Annee’s Head Quarters (AHQ) and Venue A-teams.
Here is what your day will look like:
- Overseeing, tracking and reporting on performance metrics including budgets, venue KPIs and targets.
- Building a community across venues including implementing consistent operations and culture norms.
- Managing ANNEES guest experience by ensuring a guest-first approach.
- Overseeing the implementation of ANNEES training from compliance to performance enhancement.
- Coaching and mentoring Shop Managers to ensure A-Teams are appreciated, empowered and passionate.
- Ensuring compliance with supply chain management in venues.
- Developing operational efficiencies and initiatives to increase productivity and profitability.
- Ensuring A-Team rostering complies with budgets, rostering processes and statutory obligations.
- Overseeing the implementation of ANNEES venue marketing campaigns, events and promotions.
- Managing and reporting on guest experiences including complaints.
- Collaborating on ANNEES projects and support the overall growth of the business.
- Being an ANNEES ambassador and positively promoting the ANNEES brand and culture.
- Having a whole lot of fun.
What you can bring to the A-Team:
- 8 + years’ experience in retail or hospitality management.
- Certificate 4 in hospitality operations or equivalent experience.
- Demonstrated experience in leading others and managing shop operations.
- A positive, motivated and ambitious attitude.
- Proven experience in a fast-growing environment.
- A friendly, professional and approachable attitude.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- A valid driver’s license.
- Australian work rights.
You will be an engaging ‘people person’ who is self-sufficient, organized and methodical by nature. Whilst we are looking for specific skills, we are open to developing and supporting you if you are a great team fit.
Why you should join the A-Team
ANNEES a Vietnamese iced coffee bar that offers a unique alternative to Italian espresso style coffee.
The guest experience is core to ANNEES ethos from a personalised cup to the care and love that goes into creating each coffee. ANNEES create memorable experiences for every guest, contributing to building communities and offering a piece of happiness beyond delicious coffee.
What does it mean to be on the A-Team? It means you're not just an employee; you're a loyal ambassador, a passionate believer, and an unstoppable force. You align with our purpose and mission. It's about building connections that turn strangers into friends, and friends into an army of A-Fans, united by a shared passion for ANNEES.
Our vision to provide A-Piece of Happiness to the world starts with our A-Team. ANNEES aims to provide a positive and rewarding work environment for all. This includes our A-Perks:
- Free coffee on shift
- 30% discount on coffee and A-Merch
- Social and team building activities
- Opportunities for growth and career development
- Feature in our campaigns and photo shoots, representing the ANNEES® brand!
- An above Award salary
Think you'd be the perfect addition to the A-Team? Apply today! Please make sure to attach both a cover letter and resume.
Don't meet all of the preferred criteria? Apply anyway! We're willing to give the right person the opportunity.
