AddressAbout Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.
Overall Purpose of the Job:
Be accountable for all aspects of safety, performance, resourcing and team leadership for the North West region in Tasmania. This includes overseeing all activities and resources associated with branch operations in order to achieve agreed objectives, proactively optimising profitability and business efficiency with a strong customer focus (DIFOT), in a safe and engaging manner.
Critical to this role is the ability to display strong leadership, strategically plan and coordinate daily activities and hold team members to account. This position is accountable for achieving daily KPI's and identifying / actioning process improvements, budget management and cost control (P&L) as well as managing Industrial Relations matters and Union relationships at local branch level.
Primary Duties & Responsibilities:
Implement and oversee operational plans to ensure performance targets and branch KPIs are achieved and provide recommendations for improvement to ensure financial budgetary requirements are met
Collate, analyse and communicate operational statistics of the branch, focusing on service performance, operational shortfalls and distribution levels
Achieve best practice benchmarks for operational excellence of sortation processes and fleet productivity by managing resources to maximise the overall efficiency of the operations
Ensure customer focus is present in all activities undertaken by the team, at all times considering the impact on customer service delivery in decision-making
Proactively lead the team/workgroup by setting and maintaining work standards and behaviours, holding team members to account
Display a customer centric approach and through Continuous Improvement achieve more efficient ways of working, increasing productivity and ensuring safety
Control operational workflow of the branch, at all times ensuring Standard Operating Procedures are followed and meet timeframes, productivity levels and other KPIs as set by Operational Management
Provide direction and advice to Operations Managers regarding sound and timely decisions on day-to-day operational matters for the branch
Lead the coordination and deployment of resources (labour, equipment) across the branch to ensure operational, productivity, commercial, and customer requirements are met
Effectively manage labour costs (eg. hours of work and approval of time for team members), ensuring that labour is managed within budget requirements and productivity is optimised
Lead the labour planning/availability, RDO/Annual leave rosters and absenteeism statistics for the team, and provide guidance/ support to Operations Managers regarding appropriate in order to mitigate potential shortfalls
Implement and maintain specific contractor and supplier policies and procedures to ensure consistency of service against TGE's service standards
Manage the Industrial Relations and performance within the site to ensure a fair and consistent workplace where all employees comply with their job requirements
Comply with the reporting requirements for Team Global Express and customers ensuring timeliness and accuracy
Develop and oversee effective pallet management processes ensuring they are applied across the branch, including driver education and appropriate performance management of driver pallet responsibilities
Develop operational expertise within the team by providing training and development opportunities and on-the-job coaching for individual employees to ensure optimum
Provide regular constructive feedback to direct team, including undertaking regular safety conversation and applying effective recognition practices
Enforce roll out of toolbox sessions within branch as required, leading discussion where appropriate
Work collaboratively with key internal stakeholders (other Supervisors and Managers) to ensure expectations and plans are delivered
What We Offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Flexible work, including work from home
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
