Job Description:We currently have an opening for a
Regional Manager, for our
Simplicity Funerals network of locations. This is a unique managerial opportunity where previous industry experience is not required. You could have a background in Health, Retail, Hospitality, Aged Care as an example.Duties of the
Regional Manager will include:
- Mentor and coach managers to help create a consistent positive culture that attracts, develops and engages talent including developing succession plans
- Establish an efficient and effective organization structure to deliver against business objectives, actively managing headcount, teamwork and productivity
- Recruit, develop and maintain a high performing team in the region, and regularly evaluate performance of team members encouraging ongoing two-way feedback
- Ensure that services are delivered in line with operational standards and brand requirements
- Inspire teams to achieve agreed targets relating to Customer Feedback Surveys and Net Promoter Scores (NPS), ensuring that action plans to continuously improve are in place
- Identify and develop new opportunities to provide exceptional customer service to customers, ensuring families are always treated with respect, empathy and understanding
- Ensure asset management, annual maintenance plans and procurement strategies are implemented at all locations
- Understand and lead the implementation of InvoCare's marketing strategies and brand differentiation standards.
About you:- Proven experience leading a medium to large team and all associated aspects including recruiting, training and development, mentoring and installing a service driven culture focused on delivering outstanding customer service while meeting assigned KPI's/targets
- Strong leadership and ability to articulate clear and positive direction with prior experience in mentoring and developing teams
- Proven ability to move between strategy and operational execution
- Ability to develop key relationships and networks in the community groups that we service
- Multilingual - Strong written and verbal communications
- Strong attention to detail and reporting abilities
- Computer literacy/aptitude
- A proven ability to drive change, innovate and implement initiatives
- Strong communication skills with the desire to build effective working relationships
- Current Unrestricted Drivers' License
Benefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:
- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.To learn more about careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.
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