Regional Tech Support Engineer | Linux Os | Remote Monitoring Wfh | Cust Service

Bridgestone Mining Solutions Australia (BMSA) is a market leader in the OTR (Off the Road) Tyre industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.

ATMS is a wholly-owned subsidiary of Bridgestone Corporation.

ATMS is dedicated to providing advanced tyre monitoring systems to the mining industry. Our solution, the Bridgestone iTrack system, has become the market leader in its field and continues to evolve in response to the needs of our users. 

We are currently seeking a motivated Regional Tech Support Engineer to work primarily from a home office (WFH) with the potential for occasional travel for on-site support in person.

Reporting to the General Manager - Customer Support, and working closely with a global team of Tech Support Engineers, you will support our customers to maximise the benefits and effectiveness of using Bridgestone iTrack.

The Benefits

• Global business - career development
• Competitive salary - permanent full time role
• WFH (work from home) with potential for occasional site visits

The Opportunity

• Day-to-day Remote Monitoring and support of all ATMS solutions
• Research, diagnose, troubleshoot, and identify/implement solutions
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate, timely reports and document knowledge
• Work with the team to ensure all work is carried out in timely manner
• Provide internal back-end support to the technical team, assisting with complex technical challenges
• Coordinate roll-outs of system upgrades and configuration changes, ensuring seamless implementation

About You - Essential

• Linux OS administration (good proficient level)
• Networking troubleshooting configuration (including secure LAN solutions/tools such as Proxy, Firewalls, NAT routing)
• Scripting ability
• Basic data base management (SQL, Postgres)
• Acceptance of occasional interstate travel
• Current work rights in Australia

About You – Preferred

• Experienced and/or skills in AWS and PHP

Join a global leader and grow your career!

Apply today, immediate start.