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Form of workTelehealth Nurse
About the Role
As a telehealth nurse you will provide professional and immediate health advice to the community via a dedicated 24/7 service. You will be helping to improve access to healthcare nationwide. You’re not just working a job; you’re part of something truly meaningful, at the forefront of modern care delivery which is fast evolving.
This is a fantastic opportunity to work flexibly from anywhere across Australia, even from the comfort of your own home!
In this role you will draw on your clinical expertise and knowledge and while in a supported environment have the opportunity to further expand your capability across a diverse range of nursing domains, gaining a comprehensive skill set beyond a single specialty.
Our team is hardworking and most importantly, supportive. You won’t just find colleagues here; you’ll find a team who uplifts and celebrates your success.
About You
We are actively seeking experienced Registered Nurses with a minimum 3 years full-time (or part-time equivalent) post graduate, acute or primary health clinical experience. We are especially interested in applicants with experience in either emergency, triage, telehealth or first responder care.
Successful candidates will demonstrate a keen interest and passion in delivering high quality and efficient assessment, advice, triage and referral assistance within a telehealth setting.
You have a professional, patient, and friendly manner and enjoy interacting with patients and assisting with various healthcare needs.
You enjoy working independently as well as part of a team, with a commitment to delivering safe, efficient and high-quality care. You take pride in contributing to the delivery of the highest standards of care to patients.
You are collaborative with a strong customer service focus, and the ability to build rapport and trust quickly and easily. A quick problem solver, able to ‘think on your feet’ with a strong governance and compliance background.
You are respectful and professional, you demonstrate exceptional moral values in everything you do.
To be successful in this role, you will have:
- Bachelor of Nursing or Equivalent
- Minimum of 3 years full-time (or part-time equivalent) in the healthcare system.
- Current unconditional and unrestricted registration as a Registered Nurse Division 1 with the Australian Health Practitioner Regulation Agency (AHPRA)
- Recent participation in CPD activities in accordance with AHPRA
- Strong oral and written communication skills
- Ability to work independently as well as part of a team
- Experience in inbound and outbound call handling and associated correspondence
- National Police Check
- Strong computer and IT competency. As we are a remote work from home workplace, technical abilities form an important part of the role.
Rewards & Benefits
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Paid CPD leave
- Flexible work available across a 24/7 roster
- Gain access to Global Employee Networks that embrace diversity and inclusion
- Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work providing healthcare supporting services to the community
- Paid annual and personal leave, as well as Community Service Leave (For Full Time/Part time Employees)
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more!
- Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
- Join a dedicated team of collaborative and supportive health professionals
About Us
At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac
Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, submit your application by clicking the 'Apply Now' button.
If you would like to learn more about these and other opportunities available, please visit www.serco.com/aspac/careers to find out more.
Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging #indigenous
