Regulatory Obligations Specialist

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The role

The purpose of this role is to co-ordinate and undertake action to support the risk maturity strategic program of work and embed work health and safety practices. This is a full-time, 12-month position.

This requires an understanding of the regulatory landscape and processes within motor claims, the ability to interpret regulations and implement compliance processes.

• Documentation and Reporting:
  • Maintain up to date documentation of all business activities underway to uplift the risk and control environment
  • Generate reports and performance on progress

• Risk assessment and analysis
  • Identify potential risks as input into planning responses
  • Collaborate with teams to conduct risk assessments and build out detail of the program of work

• Training and Awareness
  • Raise awareness of the importance of risk program and required activity
  • Organise workshops, run workshops and collate output into central registers

• Delivery of Work identified within the program
  • Co-ordination of resources to deliver requirements identified
  • Undertaking activities to deliver on the work – completion of documentation required under risk framework, ensuring processes established for regular reviews,
  • Organising and running workshops to document controls and collating
  • Identifying gaps and work activity required to close
  • Developing detailed activity plan to address – and continued reporting on progress

• Work Health and Safety
  • Working with WHS, review insights from investigations, develop uplift program of work and deliver
  • Co-ordinate and support delivery of uplift program for commercial sites

• Regulatory and Compliance
  • Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, WH&S, CHAFS

• Communication and Stakeholder Engagement
  • Maintain open lines of communication with all stakeholders
  • Provide updates and reports on the status as needed
  • Collaborate cross functionally to ensure alignment

• Leadership
  • Leadership guidance and support of Safety Co-ordinator in delivering required actions

• Interstate travel required

What experience you’ll bring:

• 3+ years experience in general claims management
• Stakeholder management experience in a fast-paced, delivery-focused environment
• Excellent written and verbal communication skills including the development of board papers and reporting.
• Strong analytical ability and presentation skills.
• Experience working in insurance operations with implementing change to manage obligations
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

If this sounds like your next challenge, click on the APPLY NOW button and submit your application. Alternatively, for a confidential conversation, feel free to contact Rhys at **********@autogeneral.com.au