AddressWe are seeking a dynamic and dedicated Relationship Manager to join our Credit Repair Team. As a Relationship Manager, you will play a crucial role in assisting clients with credit repair needs, building strong relationships, and guiding them towards financial success.
We are seeking for someone to work 38 hours a week between the hours of 8am and 6pm AEST. This is a 100% work from home opportunity with the requirement to come to the office once a month.
Job Responsibilities
- Disputes negative listings on Australian credit reports:
Utilise relevant legislation to challenge inaccuracies and discrepancies.
Liaise with credit reporting bodies and creditors to remove or amend listings. - Review Finacial documents:
Analyse bank statements, contracts, notices, and interaction notes to identify creditors process errors
Document findings accurately in clients' files. - Negotiate and investigate with creditors:
Engage in negotiations with creditors to resolve disputes and rectify inaccuracies.
Investigate discrepancies and errors reported by clients. - Draft correspondence:
Prepare letters and emails based on relevant legislation to dispute listings.
Ensure all correspondence is clear, concise, and legally sound. - Analyse and clarify case issues:
Evaluate the complexity of each case and identify potential solutions.
Provide clear explanations and guidance to clients regarding their credit repair process. - Communicate effectively with clients:
Provide regular updates on their credit repair progress.
Address any questions or concerns they may have regarding the process. - Manage client documentation:
Receive and process client documentation efficiently.
Ensure all relevant paperwork is appropriately filed and documented within the system. - Maintain professionalism and confidentiality:
Handle conflicting issues with professionalism and diplomacy.
Uphold strict confidentiality standards when dealing with sensitive client information. - Assist in client file management:
Maintain accurate and up-to-date documentation within the system.
Qualifications
- Proven experience in customer service, relationship management, or credit repair.
- Strong understanding of credit reporting, credit scoring, and regulatory requirements.
- Excellent communication skills, both verbal and written.
- Ability to empathise with clients and provide compassionate support.
- Detail-oriented with strong analytical skills.
Why Us
We’re extremely proud of having helped over 1 million Aussies to get their financial situation in order in the last 21 years.
We regularly help clients have their debt consolidated or completely waived. Other clients use our services to purchase the car or home of their dreams, they would never have been able to do that without our help.
We’re also the biggest provider in Australia, no one else even comes close to our scale, systems, processes, compliance and our approach to helping people.
In our company you are extremely important to us, you are never seen as a number. You’ll join a team of 84 colleagues who are always willing to help and have your back.
What We Offer:
- Employment with an Equal Opportunity Employer
- Comprehensive industry training and proven processes designed to set you up for success from day one.
- Greater flexibility and work life balance with 100% remote work with a monthly office visit requirement
- Career development opportunities
- An extra day off each year to celebrate your birthday
How to Apply:
If you're ready to elevate your career and make a positive impact, we want to hear from you! Click the "Apply" button below to submit your application.
*Please note our company is required to obtain a National Police/Criminal check and Credit check for all employees
At CRA we're committed to supporting our team's mental health and wellbeing through ongoing training sessions with Black Dog Institute.
