Address
Form of workAbout the Company
Waverley Forklifts is an independently Australian owned business, with sites located in VIC, NSW, QLD, NT, WA and SA. Over the past fifty years, we have grown to be one of the largest fully independent forklift and transport companies in Australia, specialising in Forklift Rentals, Equipment Servicing, Equipment Sales and Machinery Transport.
Due to our continued success and growth, an exciting opportunity has arisen for an experienced, energetic and focused rental professional, to join our Hire team at the Cavan SA branch.
What’s in it for you?
- Immediate start in an ongoing, full time position.
- Progressive company culture and a dynamic workplace
- High performing and supportive team
- Fast paced work environment
- Late model hire fleet, from industry leading manufacturers
- Competitive remuneration
The Role:
As a member of Waverley Forklifts Team, the Rental Coordinator is the first point of contact for customers wishing to hire equipment from Waverley Forklifts. This role is key to developing, fostering and maintaining strong customer relations and dealing with customer requests in a professional, courteous and efficient manner at all times. Key responsibilities for the role include:
- Timely actioning of all customer enquiries
- Problem solving of issues as they arise within our core rental customer group quickly and efficiently
- Development of additional business from existing customers
- Maintain and monitor the correct locations and details of all rental equipment, also keeping accurate records of de-hires
- Ensure all customers receive the appropriate invoices and charges
- Prepare quotes and hire proposals or customers, coordinating if necessary with the Branch Manager
- Organise timely delivery and pickup of machines, in conjunction with transport providers
- Process all supplier invoices in a timely and efficient manner
- Answer technical enquiries from customers and assist with problem resolution wherever possible
The Right Person for the Role:
Recognising that this role could be the springboard for a long term career with Waverley Forklifts, the successful candidate must be an individual who is experienced and skilled in the role, embraces challenges and responsibility with enthusiasm and energy.
Specifically you display the following:
- Strong customer service attitude and experience with a friendly and professional telephone manner.
- Ability to confidently nurture client relationships to maximise sales potential
- Excellent verbal and written communication skills and the ability to deal with customers and staff at all levels.
- A strong technical knowledge and/or mechanical aptitude and the ability to understand customer requirements. An understanding of the industrial equipment and service sector would be highly regarded but not essential.
- Sound capabilities using MS Office suite, and an ability to follow InspHire program requirements, once trained.
- The ability to plan, record and follow up, demonstrating competency and strength in organisation.
- Be able to work as part of the WFL team as well as autonomously where directed, you are a solution finder and display a ’can do’ attitude.
In return we offer the right candidate an industry leading culture, excellent working conditions, competitive salary, and ongoing support. For more information about Waverley Forklifts please visit our website.
If this role is of interest and you feel you can bring energy and commitment to the role, please forward your application letter and resume and APPLY NOW to Samantha Watson HR Manager. Only successful applicants will be contacted.
