Rental Service Officer

Rental Service Officer

Thrifty Car Rental NT

Territory Rent a Car Pty Ltd is a locally owned and operated company who are the Thrifty Car Rental franchisee for the Northern Territory and Kimberley region of WA. We have an extensive fleet of passenger vehicles, 4WDs, utes, trucks and buses. 

We are currently recruiting for a Fulltime Rental Sales Officer's to join the team in our Darwin branches.  

As a Rental Service Officer you will be working on the front counter, delivering excellent customer service in all aspects of car rentals, including enquiries, reservations, sales and administration, and vehicle detailing.

• Receiving enquiries and taking bookings over the phone and in person
• Monitoring, tracking and organising fleet
• Checking vehicles in and out, logging kilometres driven and any damage
• Informing customers of additional products and services which will assist them with their rental
• Providing customers with instructions relating to their vehicle and tourist information
• Completing accident and damage reports
• Providing exceptional customer service at all times
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• Willingness to work effectively as part of a busy team, be well presented and demonstrate enthusiasm for the job.
• An excellent telephone manner.
• Good verbal and written communication skills.
• Attention to detail.
• Well-developed time management skills and ability to meet strict deadlines.
• Ability and willingness to sell.
• Ability to prioritise tasks, seek guidance when required, but work with minimal supervision.
• Good Computer literacy skills.

Previous experience in a sales and customer service background, preferably within the hospitality and retail industry would be an advantage.

• A competitive hourly rate plus penalty rates when applicable
• 5 Weeks annual leave
• Team based work environment.

• Hold a current, unrestricted, full Driver's licence.
• Have full working rights in Australia.
• Be available and willing to work flexible hours, including weekends
• Be a current resident in Darwin

Thrifty operates under a clean air work place environment.