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Form of workMindil Beach Casino Resort is the ultimate entertainment destination in the Northern Territory. The guest experience is at the heart of everything we do. Boasting over 600 electronic gaming machines, more than 30 exciting table games, four restaurants, and four bars, Darwin's only five-star beachfront resort with 152 luxury rooms and a myriad of unique function spaces.
Mindil Beach Casino Resort is currently seeking an experienced Full-time Reservations Agent. As Reservations Agent you will be responsible for liaising with guests on the phone, selling our hotel, and confirming and inputting reservation information. You will have exposure to group reservations and procedures. You will take reservations by phone & email and through websites.
The role includes:
- Managing a high volume of guest telephone enquires; converting sales/reservations through exceptional customer-relationship skills
- Develop continued and repeat business by way of establishing strong relationships with all clientele and exceeding all guest expectations.
- By way of having a strong knowledge of our products, provide guests with accurate and immediate information in areas including, room rates and types and their availability
- Liaising with our past guests and direct clientele, tailoring specialized itineraries to meet their needs and expectations.
- Provide 5-Star personalized experiences to all guests
- Educate our customers on their travel options
- Respond to customer inquiries and concerns in a professional and friendly manner
- Follow and maintain all Quality Assurance standards
Attributes:
- Outstanding communication, interpersonal and negotiation skills
- Strong administration skills and fantastic phone etiquette
- Exceptional customer service
- Focus on attention to detail and accuracy
- High level of organisational skills and ability to work under pressure
- Willingness to use initiative and solve problems
- Must have working knowledge of Property Management Systems - Opera
- Minimum 12 months experience in a similar role
Delaware North Companies Australia is a market leader in the hospitality industry with a portfolio spanning: sporting stadiums, airports & transport, leisure & entertainment, resorts, remote services and gaming venues across Australia and New Zealand
If you are after a winning career, APPLY TODAY!
Delaware North is an equal opportunity employer and we welcome applications from all cultures, abilities and genders.
