Reservation Consultant - Permanent Full Time

Join an award winning ASX-listed tourism and transport companyRange of Employee Benefits including staff discounts and career developmentBased in Cleveland, QLDAbout the RoleWe are seeking a motivated Reservation Consultant to join our team. A desire to provide excellent customer service and to process bookings accurately is required. This is a varied role incorporating phone, email and face-to-face customer service, ticket sales, ferry bookings and vehicle check-ins.Previous experience in a customer service-focused role would be highly advantageous. Our business operates 365 days a year, so you will need to be available to work on any day of the week, including weekends and public holidays.About You

• Attention to detail and exceptional verbal and written communication skills
• Time management skills and ability to prioritise and work under pressure
• Advanced computer literacy and Microsoft Office skills
• Ability to work predominantly from our Cleveland Office, however may also include offices across Redland Bay and Dunwich office on North Stradbroke Island.
• Willingness to work as both part of a team and independently
• Demonstrated reliability and ability to respond and adapt to changing business needs
• Experience in a fast paced, dynamic environment with an ability to multitask
• Customer service experience in tourism industry desirable

About UsSeaLink South East Queensland is the largest marine operator in Moreton Bay operating vehicle and passenger ferry services to Straddie, Southern Moreton Bay Islands and the Moggill Ferry.SeaLink South East Queensland is a SeaLink Marine & Tourism company, part of the Kelsian Group - Australia's largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, the USA, Singapore, London and the Channel Islands.Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.How to ApplyClick APPLY and complete all relevant information. Please also provide a copy of your resume and cover letter explaining why you are the best person for this position.Applications close 8 April 2024, unless filled prior to the close date.We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.