Reservations Agent

An exciting opportunity exists for an experienced Reservations Agent, working in our Reservations Department. You will have the opportunity to work with leaders of our industry within a five-star, luxury hotel offering opportunities galore!

Your Responsibilities:

• Provide efficient and professional service to all guests
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Maintain a thorough knowledge of all hotel facilities and promotions
• Handling all calls promptly and professionally, greeting all callers according to Emporium Hotels policy and managing all enquiries and bookings as required;
• Where required, transferring relevant calls to internal departments, announcing calls where possible and responding to requests quickly and efficiently;
• Handling all reservations for both Accommodation and Food & Beverage Outlets and entering reservations details into hotel booking systems as required;
• Coordinating all In-Suite Dining orders, ensuring the orders are entered in the hotel Micros systems and liaising with the In-Suite Dining Team to ensure accuracy of orders and guest requests;
• Ensuring all reservations are handled promptly and recorded accurately

Success Factors:

• Experience in a hotel reservations environment
• Thorough knowledge & experience using Opera PMS and Opera Cloud
• Ability to work a rotating 7-day shift roster each week between 7am-11pm.
• Previous exposure to a variety of reservations channels (eg. GDS, OTA’s)
• Reservations & Switchboard operation experience preferred
• Excellent communication skills (both written & verbal)
• Amazing attention to detail and experience in a fast-paced environment
• Passion for delivering superior service
• High level computer knowledge
• Eligible to work in Australia

We look forward to receiving your application.