Reservation Sales Agent

Remote Work from Home

*APPLICANTS MUST BE CURRENTLY RESIDING IN AND HOLD PERMANENT RESIDENCY IN AUSTRALIA*

Candidates based in Australia are required to submit thorough documentation upon employment. Please note that working visas do not meet the qualification criteria.

About Railbookers:

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organisation.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.

Job Purpose:

• We are looking for a talented Reservation Sales Agent who thrives in a fast-paced, sales environment. This position involves taking incoming calls from customers looking to book rail holiday packages across Australia, North America and beyond. The Reservation Sales Agent will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment and will be expected to follow up with customers regularly to maximise lead potential.

Responsibilities and Duties:

• Provide an excellent experience on calls to maximise booking potential, drive customer loyalty and referrals.
• Consistently achieve individual sales and performance goals.
• Collaborate with team members to share knowledge, expertise, and best practices to enhance the overall customer experience.
• Ask relevant questions to understand clients travel preferences, needs, and budget to suggest the perfect travel experience.
• Assist customers from the point of enquiry through to their departure date.
• Source new sales opportunities through inbound lead follow-up, outbound calls, and emails
• Participate and engage in weekly team trainings and small group coaching sessions.
• Advise all clients concerning sales specials and promotions.

Qualifications

• Previous sales experience preferred.
• Strong interpersonal and listening skills.
• Detail oriented and capable of multitasking, managing multiple client enquiries simultaneously.
• Positive attitude and desire for personal development.
• Strong computer skills and ability to quickly master new systems and programs.
• Excellent communication skills, both verbal and written.
• Excellent telephone manner.

What we Offer:

• Work from Home
• Generous Annual Leave Package
• Bonus and Incentive Plans
• Familiarisation Trips (Get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Corporate Discounts through Working Advantage
• Employee Referral Bonus
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)
• Annual Fitness Reimbursement