Reservations Agent

Located 3 hours south of Perth and 15 minutes from Dunsborough, Pullman Bunker Bay is an award winning property, nestled on the secluded north facing beachfront of stunning Bunker Bay. Offering 150 luxuriously appointed bungalow style villas, award-winning ‘Other Side of the Moon’ restaurant with alfresco dining, a lounge bar, diverse conferencing facilities and Vie Spa.

An exciting opportunity has arisen for a Full Time Reservations Agent to join the team.

The role:

• Provide exceptional customer service from the heart by responding to requests promptly, efficiently and courteously.
• Process and input group and corporate reservations following policies.
• Ensure reservations are accurately actioned within the same working day.
• Maintain a positive approach to maximise yield in occupancy and rates.
• Assist in Front Office as required during peak check in / check out times.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.
• Assist the Reservations Team by also working as a Switchboard Operator when required, this is rotated between the team.

• Previous experience in a hospitality environment is desirable.
• Experience with Opera PMS is desired.
• Excellent communication skills and a strong attention to detail.
• An understanding of the region, our competitors and suppliers is desirable.
• A passion for customer service along with a strong desire to achieve goals and targets.
• Flexibility with regards to shifts, ability to work rotating rosters including weekend shifts.
• Full Australian Working Rights

We provide a competitive hourly rate with penalty rates when applicable. You will also be entitled to generous staff benefits including; discounted staff meals, access to Accor hotel accommodation discounts, health insurance benefits and much more.