Reservation Agent

• Supportive and friendly working environment
• Progressive Organisation
• Work in a 5 star, CBD location

Located in the heart of the City, the Duxton Hotel is the perfect 5 star Hotel specialising in Accommodation, Food & Beverage, and Conference & Events.

The Duxton is competitive and environmentally conscious, continuously refurbishing and keeping up with trends, in order to remain the market leader in terms of occupancy, profitability and guest experience. We promote a healthy work/life balance and are a strong team that works together for a common purpose to exceed all expectations.

We are currently seeking a Reservations Agent to join our busy Reservations Team. This opportunity offers you the chance to join an industry leader and prove your value. You will be experienced, personable, organised, self-motivated and people orientated.

You will be responsible for;

• Monitoring availability and selling the right rooms to guests at the correct price.
• Answering all incoming calls, managing enquiries, bookings, amendments, cancellations and no-shows via all communication channels.
• Quoting accurate rates to all market segments and knowing what to quote and when.
• Entering reservations and ensuring all details are added to the booking.
• Awareness of billing & accounts receivable responsibilities.
• Conducting checks on upcoming arrivals, follow up on any pending items.
• Managing Group Reservations .
• Knowledge of hotel layout, views, bedding and room facilities.

The successful candidate will possess;

• Microsoft Office Suite Intermediate to Advance Level
• Professional telephone Etiquette 
• Clear and strong interpersonal
• Solid communication skills and writing techniques (including the ability to formulate professional emails)
• Eye for detail and highly accurate data entry skills
• Ability to work unsupervised or part of a team
• Previous experience in a similar role within a 4 or 5 star hotel establishment would be an advantage
• Experience with Opera PMS or similar would be an advantage
• Australian National Police Clearance, no more than 3 months old

Benefits

• Career Development Program 
• Employee Well-Being Program 
• Employee Recognition Program
• Workplace Banking Partnership Program
• Education Subsidy
• Uniform and Equipment Provided
• Preferred Accommodation and Food & Beverage Rates

This role will suit an individual who enjoys a fast paced environment where superior customer service and attention to detail are paramount.

 If you are interested in this position please click

                                        'Apply Now'
 

Only shortlisted candidates will be contacted and all applicants must be eligible to live and work in Australia.

                                  For more information about
                        Duxton Hotels Perth please visit:

                              http://www.duxtonhotels.com/