Reservations Supervisor

ABOUT US

Journey Beyond is a national business focused on bringing Australia's unique and iconic experiences to life. Journey Beyond has an extensive national footprint and is one of the country's largest experiential tourism businesses. We aim to take our guests beyond, ignite their imagination, and transform amazing into breathtaking. Cruise Whitsundays is an award winning, innovative, and experienced maritime operator, based in Airlie Beach. Our experiences include day and overnight tours throughout the Whitsundays and the Great Barrier Reef, as well as resort connection services. We are proud to offer Australia’s first underwater accommodation, Reefsuites, on The Great Barrier Reef and exclusive Reefsleep experience at Reefworld on Hardy Reef.

ABOUT THE ROLE

We are on the look out for one permanent full-time Reservations Supervisor as well as one six month fixed term full time position covering parental leave. We are after a passionate, polished, service orientated professional who can provide exceptional customer service for our guests whilst meeting business objectives. Our Reservations Supervisors are an integral part of our team providing daily supervision and guidance of the Reservations Consultants supporting the Customer Service & Sales Manager.

• Seeking a new challenge to showcase your guest service delivery skills in the beautiful Whitsundays?
• Passionate about people having the best holiday experience possible?
• Love diversity where every day is different?

We want you to be a brand ambassador of the incredible experiences we bring to life. If you want a lifestyle where your work is respected and valued, all about the guests and love travel – you’re reading about the right role!

What will you be doing?

Your primary job is ensure each and every guest has an experience of a lifetime through customer service and training of new consultants. Together you will share special places and create lasting memories.

Your days might include:

• The supervision and management of the Reservation Team on a day to day basis ensuring that hours and overtime are kept within budget requirements;
• Ongoing training and development of the Reservations Team;
• Monitor bookings, manifests, availability in accordance with demand and weather;
• Run regular operational reports to monitor team and business activity;
• Daily invoices, vessel number reconciliation and balancing of point of sale/website payments;
• Manage and support with customer complaints;
• Plan, prioritise and delegate work tasks;
• Manage agent account enquiries and website partners product content/availability;
• Greeting and assisting guests ensuring the guests experience is priority.

ABOUT YOU

Who you are is important to us – we want you to be yourself, genuine, personable and be able to demonstrate your administration and sales skills to the highest standards. You now your stuff and are passionate about the Tourism industry with a real commitment to delivering the best standards of customer service.

To be successful in this role, you will have/be the following:

• Experience in creating and maintaining a supportive & positive team environment;
• High level of interpersonal skills with a lead by example attitude;
• Self motivated and adaptable with an eye for detail;
• Strong Customer Service, Sales and excellent Relationship Management Skills;
• Ability to multi-task competing priorities and a solution-based problem solver;
• Excellent written and spoken communication skills;
• Proficient with MS Office and general administrative skills;
• Confident with the use of technology and communication devices.