Response Centre Paralegal

We welcome free thinkers.
For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest in and empower our people to stand up for what we believe in and go fearlessly forward together.
We work on real cases, achieving important and positive results in real people's lives, which is why we are one of Australia's most respected law firms. Maurice Blackburn, experience you can count on.
About the role
Join our Response Centre as a Paralegal based in our Melbourne CBD office in either a full-time or part-time (minimum 3 days) role.
As a Paralegal, you will be the first point of contact for all new client enquiries, which means you will be answering calls and conducting initial client interviews over the phone. As a firm we exist to help everyday Australians, so when a client calls we want you to provide a personalised, informative and above all, exceptional client experience.
Some of your responsibilities

• Managing new enquiries via email and telephone within appropriate time frames
• Providing general legal information to potential clients
• Maintaining accurate and succinct file notes of each enquiry in database
• Escalate urgent matters to manager or practice area
• Analysing potential claims to provide in-depth information when referring on to appropriate practice team

Please also note that you will be required to work on a rotating roster between 8am to 8pm, Monday to Friday. These roles will be commencing 3rd April and the first four weeks will require higher attendance to accommodate training needs.
What you will get from us
You will join a highly regarded Plaintiff law firm that is dedicated to getting the very best outcomes for our clients. You will go through a comprehensive training program for the first 4 weeks supported and guided by our experienced leaders along with participating in continuous training sessions to make sure you are equipped to be the very best at the role. As a Response Centre Paralegal, you will gain exposure to our 16 practice areas providing a great understanding of the many different facets of the legal industry.
Our firm is only as good as the people it employs, will you be the next team member to add to our already awesome culture?
The experience we are looking for
You will have a drive for client service and be able to provide the best client experience to all our clients. You will have the ability to display empathy on every call, be a great communicator and a natural problem solver. We work in a high-volume environment, so you will need to be able to manage your time effectively, while managing technology to assist when taking calls. You will be flexible with a desire to always accommodate client and business needs.

• Strong analytical and reasoning skills
• Excellent written and verbal communication skills
• Demonstrated experience in a client service role
• Demonstrated ability to handle large volumes of work
• Ability to demonstrate critical thinking
• Demonstrated ability to work under pressure and manage competing demands
• Experience in managing emotionally charged clients and situations is desired

Our People Commitment comes with the following benefits:

• Ongoing coaching and career development opportunities
• 22 Weeks Parental leave with your superannuation guaranteed and back-to-work transition policy
• End of Year leave, additional 1 day for the first two years, additional 4 days after 2 years
• Comprehensive mental health framework, including wellbeing leave (up to 4 extra days per year) and $299 reimbursement
• Discounted gym membership
• A hybrid flex working model
• Salary Continuance & Life Insurance
• 17.5% Annual Leave Loading

… just to name a few. *T's & C's apply
Our shared values represent what we stand for and guide how we act, with Courage; Compassion; Collaboration; Fairness and Tenacity.
We love that you have a life outside of work and we're happy to support yours. We provide you a safe, supportive and collaborative environment, backed by inclusive leaders and progressive people policies, where you can be your authentic self and thrive. Here we are committed to creating a diverse and inclusive culture, enriched by differences in ethnicity, gender, sexual orientation, gender identity, disability, religion, age and family arrangements. Applications from First Nations People are encouraged.
Are you ready to join us on a journey to extend access to justice to more Australians, in an organisation and role in which every action you take makes a difference? Apply now.
Our Circle Back Initiative partnership means we're committed to responding to every applicant.
Advertised: 12 Feb 2024 AUS Eastern Daylight Time
Applications close: