Retail Assistant

Permanent full time position within a fast growing Hearing Clinic in Concord. For a receptionist, customer service representative or Retail Assistant wanting to grow their career within a market leader. 

• Requires Customer facing experience AND either Australian Citizenship or Permanent Residency (Not working holiday visa)
• Salary guide $48,500 to $52,000
• Concord, NSW
• A normal day will see you as the frontline of your employer.
• This a 9 to 5 Monday to Friday role, with no weekends.
  This is a newly rebranded centre, purchased by the group in October. It is their first centre in Sydney, their other centres are throughout regional NSW. 
  The management is seeking a candidate that has some experience in a leadership capacity, as you may be working without a manager onsite for most of the time. This will fast track you for career opportunities within the company.

  Your normal days starts with making sure everything is looking spick and span. 
  You'll check your diary for cancellations, make a few calls to see if you can fill any gaps up, followed by appointment confirmations for the next couple of days.
  After this the scheduled clients would come in, so you would assist them as best as you could. This could be by maintain the hearing aid for the customer, booking tests or coordinating with the specialists.
  Then you will move to data mining, where you would phone call clients that are due for their annual check ups and ask if they would like to book an appointment.
  After lunch less clients come in so you'd be handling mostly administration tasks. This includes:

• Submitting government claims, so your employer gets paid get paid in a timely manner,
• Scanning paper work from GPs referrals and audiologist's reports and upload them into the computer system,
• Making sure money is balanced

After this you'll then call clients again in the afternoon between 3-4pm

Key responsibilities are

• Meet and greet clients, providing friendly, efficient, and professional service.
• Process and keep up to date general and client files - both paper and electronic.
• Maintain appointment diary using Simply Hearing. 
• New appointment and confirmation calls.
• Prepare Medicare claims for payment for services and Hearing aids.
• Coordinate courier despatch and delivery.
• Entering incoming stock into the database and maintaining stock levels including stocktakes.
• Maintain an up-to-date procedure for banking, sales/receipts, EFTPOS, credits, overdue accounts, and daily reconciliation.
• Hearing aid checks, minor service, and repairs
• Provide support and counselling in person and on the phone for clients with issues with their Hearing Aids or associated products.
• Anticipate clinical needs to enable the best outcomes for clients at their appointment

Your next employer prides themselves on their culture and people by providing a fun and supportive working environment for their staff.
Full training will be provided just bring your winning personality. Due to their continued growth, they are currently seeking a Hearing Aid Assistant to join their team in the Rockhampton store.
You will have the opportunity to work in a modern, progressive, fast-paced business where providing exceptional customer service is at the forefront of everything they do.
You’ll be involved in all aspects of our customer journey, which will include using high-tech pre-testing equipment and dispensing from the biggest range of leading hearing aids.Not only will you be working for a multi-award-winning retailer, you will also be offered the following benefits:

• Opportunity to obtain a professional qualification within the Audiology field
• A comprehensive induction and training program

A lot of team members didn't finish high School, or had a low education before starting and were trained to be Audiologist or an Audiometrist. The company paid for their training and they become a full blown professional in the industry.

You'll need:

• fantastic organisation and communication skills,
• the ability to work effectively in a team environment and by yourself and
• to be able to thrive on working at a fast pace

As a hard worker with a passion for providing excellent customer service, your experience and skills will include:

• An interest in retail or the hearing industry
• A high standard of personal presentation
• Punctuality and reliability
• An ability to build rapport with customers

Have questions or not sure if this role is the perfect fit for you?
Apply with your CV, and we'll get in touch to discuss this opportunity and explore other suitable roles we may have.