Retail Assistant - Mitre 10

• Myrtleford - Victoria
• Casual opportunity + attractive hourly rate + superannuation + working with an awesome team environment
• Be part of a 145-year-old organisation that puts its people first and has their best interests at heart

ABOUT US

The family owned Dahlsens Group has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.

We offer a family-feel culture and work environment that sets us apart from any others in the industry. We are part of a 60-site national group, including Dahlsens, Cairns Hardware and Nortruss with over 1000 trusted support team professionals, trade experts, drivers, and yards people. The founders of the organisation are all about investing in their people, partners, and communities to make a positive and sustainable contribution to Australia.

Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.

145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.

ABOUT THE ROLE

At Dahlsens Mitre 10, we believe in putting our customers first and providing exceptional service from the moment customers set foot into our retail store. As a Retail Assistant  you will be at the forefront of our operations, responsible for ensuring the smooth functioning of our retail store and delivering an outstanding customer experience. Your dedication and attention to detail will play a crucial role in creating a positive and efficient environment for both customers and your team members. 

RESPONSIBILITIES WILL INCLUDE

• Provide fast, friendly, knowledgeable, and helpful customer service whilst meeting the service expectations appropriate to the customers in your area/s and store.
• Provide customer service to agreed company standards including acknowledge and approach all customers.
• Offer to assist customers and provide accurate information about the store.
• Provide friendly, efficient, and responsive service in all situations.
• Maintain a clean, uncluttered environment for easy shopping before opening of trade and during each day.
• Offer product knowledge to match product to customers’ needs.
• Present and display merchandise in a manner that is easy for our customers to shop.
• Use appropriate questioning techniques to identify and match products to customers’ needs.
• Overcome objections and negotiate with customers to achieve a win / win outcome.
• Add value to the sale by providing appropriate add-on products and services to enhance the customer’s purchase.
• Encourage customer loyalty by offering exceptional follow up service.

QUALIFICATIONS AND SKILLS

• Demonstrated customer focused experience in a retail store or similar.
• A positive, enthusiastic, and dependable team player, willing and capable of working across all aspects of the store & professional communication and people skills.
• Ability to quickly develop excellent product knowledge and be confident to share this with our customers.

PERKS

Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as; Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!

• Be part of something strong, we really are growing together
• Your contribution is valued and celebrated, the company culture lives this
• An impressive ‘Be Well’ program supporting you and your wellbeing
• Free Employee Assistance Program (EAP)
• Education Assistance Program - your development is important
• Uniform provided so you can look the part
• Staff discounts may be available (T&C may apply)
• Take a day off on your birthday and still get paid for it
• And you get to work with a great bunch of people, friendly and who want to see you succeed.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including a Pre-employment Medical Assessment, National Police Check & Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Applicants with the Right to Work in Australia will only be considered for this position.

If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.