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Form of workOur Story
Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.
Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’
Your opportunity
As the Retail Partnerships Content Moderator (full-time 6-month contract located at Support Office) you will be responsible for optimising retailer content engagement across Westfield's digital and social channels, supporting retailer content submissions to meet channel guidelines.
Acts as a central point of contact for Retailers with the Marketing Team facilitating Retail Content channel programming. Works to deliver the goals of the Westfield Marketing Hub (WMH) platform and ensure a positive user experience for retail partners.
Your responsibilities on a day-to-day basis will encompass:
- Manage Retail Content moderation for timely review of submissions and feedback.
- Assist Content & Retail Partnerships (RP) teams in communicating and documenting Retailer Content guidelines.
- Review and suggest improvements for retailer submissions.
- Provide one-on-one retailer account management to foster strong relationships.
- Collaborate with centre marketing teams to execute retailer content plans and address Westfield Marketing Hub queries.
- Support Westfield Marketing Hub objectives by monitoring Partner Support email, managing new retailer sign-ups, and generating usage reports.
- Assist the Retail Partnerships team in onboarding retailers to the Westfield Marketing Hub through live demos and Q&A sessions.
- Aid the Retail Partnerships team in delivering Westfield Marketing Hub dashboard content, eDM content, and updating the Marketing Portal as needed.
- Support the Retail Partnerships team in delivering performance reports and proof of placement for Retailer content to guide future opportunities.
What will set you apart from the rest?
- Attention to detail and a hands-on approach.
- Ability to learn quickly and can easily adapt to using new processes and systems.
- Can effectively use platforms, systems and dashboards.
- Excellent written and verbal communication skills to engage internal and external stakeholders.
- The ability to work within a team environment to deliver the objectives of the role.
What sets us apart from the rest?
- A collaborative, welcoming, inclusive, and supportive culture.
- Diverse career paths - Opportunities to cross-skill and develop working with over seventy different professions within the team.
- Free parking at your local Westfield destinations
Our diverse and inclusive workforce is not only something we are proud of but something to which we are committed. We encourage and support our people to bring their ‘whole selves' to work every day. This is because we believe all our differences contribute to our success and ensure a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.
Should you have any questions, or want to discuss the role further, please reach out to the Talent Lead - Kylie Stephens,[email protected].
