Address
Form of workJob no: Feb 2023
Brand: Australia Post
Categories: Retail & Customer Service
Work type: Casual Part Time
State: QLD
Location: Southport
We’re Australia Post. You might think you know us, but we’re transforming
When you join Australia Post, the chance to make an impact is yours. You’ll join a welcoming bunch of people who care deeply about our purpose of connecting people. Every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. It’s our retail teams who make sure that every experience they have is a great one. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.
The Opportunity
Casual position – Gold Coast
Shifts between 8.45am to 5.15pm Monday to Friday & some Saturdays
12-week training program – work 4 hours per day initially
Gold Coast based – Australia Fair, Broadbeach, Burleigh, Coolangatta, Gold Coast BH, Helensvale, Nerang, Pacific Fair, Q Super Centre, Robina, Runaway Bay, Southport BH & Surfers Paradise locations.
What you’ll be doing:
Performing customer sales and service transactions with customers
Managing high value transactions accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
Conducting and processing a number of identity services transactions, including Australian Passport Interview
Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
Assisting customers with mail lodgements and associate costs
Building rewarding relationships with customers by understanding their needs
Assisting with administrative duties such as stocktaking and record maintenance
What we’re looking for:
You enjoy working in a team environment
You have a background in customer service and/or cash handling
You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift
Together, our differences make us stronger.
We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too.
Learn more about how we're supporting inclusion at Australia Post at https://mypo.st/Diversity
If you require adjustments at any stage of the recruitment process, please reach out to the Talent Acquisition Diversity Team at inclusivecareers@auspost.com.au.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Learn more about our Stretch Reconciliation Plan (20-22) in this short video.
Ready to take the next step in your career?
If you’re excited about the opportunity to be part of a team that is deeply committed to customer service for all Australians, then apply today!
Advertised: 03 Jan 2023 E. Australia Standard Time
Applications close: 29 Jan 2023 E. Australia Standard Time
