Retail Operations Manager

Every day of the year, Sacred Heart Mission assists hundreds of people who are experiencing homelessness or disadvantage to find shelter, food, care and support. Our mission is to build people’s capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion.

Your future workplace

Sacred Heart Mission is a community of dedicated people working together to end homelessness and disadvantage.  Our strength lies in our shared purpose and values.  We welcome individuality and support each other to bring our best and whole selves to the work we do each day.

Join us in making a meaningful difference in a fun and friendly organisation with a big heart.

Your new role

The Retail Operations Manager role is a new full-time position (38 hours per week) directly responsible for leading store operations by working closely with Area Managers to optimise sales and manage resources and costs. The role will be responsible for developing and maintaining a highly professional, customer focused workforce to achieve strategic targets. 

Sacred Heart Mission currently operates fourteen opportunity shops, which provide almost a quarter of Sacred Heart Mission’s operating income. Various programs are reliant on the op shops as their major source of funding.  This level of income is only possible due to the generous donations received from the community and the customers who shop in our stores. The number of op shops is expected to grow as part of the new strategic plan.

Click here to download a copy of the position description. 

Your day-to-day

• Lead and support the Op Shop team to deliver on Sacred Heart Mission’s growth strategy and budgeted targets.
• Support Area and Store Managers and marketing initiatives to empower stores, cultivate teamwork, maximise donations, increase customer numbers, and build on brand to ensure the best possible results.
• Work with the Social Enterprise Development Manager to create, implement, and manage the op shop strategy to ensure Sacred Heart Mission’s five-year financial model, growth and sustainability targets are met.
• Establish personal connections and build relationships with key internal and external stakeholders in accordance with the organisation’s values.
• Uphold our exceptional brand reputation.

We’re looking for someone 

• With strong experience in charity retail and operations and demonstrated ability in a similar role.
• Who possesses excellent leadership skills with a proven ability to manage, coach, train, and develop staff.
• Who possesses a leadership approach that is inclusive and welcoming, inspires support and encourages teams to achieve their best results.
• Who thrives on building strong personal and professional relationships.
• With exceptional written and verbal communication skills.
• Who is solution focused, values aligned, and resourceful.

You can look forward to

• Being a part of a well-established, successful, and highly engaged team with a positive culture.
• Making a positive difference for the people we support and the wider community.
• A flexible working environment, working across a number of op shop sites throughout Melbourne
• Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
• Access to in-house and external training opportunities.

Come and Work with us!

To join our team, simply click ‘Apply now’ to be redirected to our careers page.

For more information about the role, contact Wade Piva, Director of Engagement and Development on 0425 734 655.

Closing date for applications: 5pm, Monday 22 July 2024.

Shortlisting for this position will commence immediately, and the position may close earlier than stated if we have found suitable candidates.

How to apply