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Form of workWe are Interior Secrets. Interior Secrets is a digital-first business on a mission to create collections of furniture so you can create spaces to feel comfortably you. No secrets, we made it our business to give Australians access to affordable on trend design.
Our brands’ success is evident in its cult-like following. We have been featured as an AFR & BRW FAST 100 company, as one of Australia's fastest-growing online brands.
We don't expect you to tick all the boxes, because the right person for the job will be a quick learner and resourceful to succeed in their role. You will have an end-to-end responsibility from handling customer calls, reviewing in-stock and incoming goods, to co-ordinating dispatch of customer orders.
This is role is based from our flagship showroom in South Melbourne.
We are seeking part time or casual applications.
Must be flexible to work weekends from 10am - 4pm.
A bit about you:
- You love all things interiors and customer service
- You are a problem solver and have high attention to detail
- You have strong administrative skills
- You’re a huge part of why customers return to us again and again.
We're looking for candidates with :
- Strong customer focus and a passionate belief in providing exceptional service
- A highly driven, enthusiastic and ‘can do’ attitude.
- Excellent written and verbal communication skills.
- Experience in the furniture industry not required.
Duties include :
- Greeting and welcoming customers through our showroom.
- Process and coordinate quotes/orders to ensure deliveries arrive on time.
- Responding to customer inquiries in a timely and caring manner via in-person, phone, chat and emails.
- Guide customers throughout their buying journey by providing product selection advice and recommendations.
- General sales support.
Our Values:
Customer Delight | We work for our customers. We strive to make our customers fall in love with our brand by delivering high-quality products, services and processes that exceed expectations.
Make it matter | We get things done, fast and lean. Our team prides ourselves on doing things differently and we relish overcoming obstacles.
Think Big and be adventurous | We are constantly curious and seeking for disruptive growth.
An inspiring team | We are a diverse and passionate team. We work together with integrity, creativity, fun and energy to achieve incredible things.
More than work :
- Our people are at the heart of everything we do. We give our teams autonomy and trust with accountability.
- Our managers listen to our employees and enjoy empowering & developing their team
- We don’t jump out the bed to sell furniture, we get up to disrupt an industry by challenging the status quo.
- Flexible working arrangements to help you achieve a healthy work-life balance.
- We work hard and smart; we objectively weigh up new/cool ideas and put them in to play, fast
- Small and tight knit team.
- Free onsite parking available
We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself. It’s a place where all ideas are listened to, where brainstorming means job titles get left at the door and where a self-starter can really make their mark.
If this sounds like your dream role, we can’t wait to meet you. Please submit a cover letter outlining your relevant experience and your ideal roster, along with your resume.
