AddressThe ideology of “Immer Besser” (Forever Better) is entrenched in the Miele culture and is one of growth and commitment for continuous improvement. A globally recognised German company, Miele is the prominent supplier of premium household appliances across kitchen, laundry and floorcare.
Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups and in many colours and configurations across all of our MECs in Australia & New Zealand.
The Position:
The Miele Sales Consultant position is responsible for providing all Miele clientele with the highest standards of customer service. Using detailed product knowledge and strong customer relationships built with your clientele, you will be providing product solutions and offerings to guide customers on their Miele purchases.
Located at our busy Doncaster location, this position will be suited to someone who loves working with people, customers and being part of the hustle and bustle of a busy retail shopping centre.
This will be a full-time position working 37.5 hours per week. The Centre trades on Mon-Sun with evening trade on Thursdays and Fridays. Applicants will need to have availability across the span of retail trading hours for the Centre working a rotating roster.
Responsibilities:
- Consult with customers to provide product information, demonstrations, quotations and follow ups, through to closure of sales
- Ensure showroom and equipment are clean and in line with Miele display standards
- Support the in house Culinary Team with the coordination of cooking classes
- Continually learn and improve on product knowledge in order to offer best solutions to customers
- Assist with telephone enquires and general administration duties
- Assist with trading nights, product training sessions and showroom events
- Active participation in the customer engagement framework
- Achieve and exceed team based targets & KPIs
- Actively demonstrating and supporting the Miele Values in everyday work
About You:
As the successful candidate you will have:
- Experience delivering world class customer service standards with a consultative approach
- Ability to work and succeed in a team environment
- Ability to resolve customer enquiries and potential conflicts in a professional manner
- Can thrive in fast paced, high pressure situations
- Adaptable and ability to think quickly on your feet to provide solutions to customers
- Possess excellent communication skills
- Intermediate knowledge of systems including MS Excel and CRM software
- Desire to continually learn and improve on product knowledge in order to advise our customers
What we offer:
- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Participation in our great Employee Reward and Recognition Program Miele Moments
- Access to EAP Support Services
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Opportunity to join a fantastic workplace culture and team
The values we nurture at Miele:
- We take it on and make it happen
- We act as leaders
- We help others to be successful
If you are a consultative salesperson, enjoy being challenged and are continually striving to improve your skills and knowledge and help improve others, please apply now!
