Retail Showroom Lead (Furniture & Homewares)

About Eva

• B-Corp Certified
• 80,000 happy customers, 4.8 / 5 star rating out of 3000+ customer reviews
• Multi-award winning products from internationally recognised bodies including Good Design, Red Dot, Dezeen and Victorian Premier's Award

Hi, we’re Eva! And we’re here to fill your home with thoughtful furniture and homewares. But why join us? Well, we think we’re pretty special (if we do say so ourselves). In an industry filled with never ending “stocktake sales” and the churn and burn of fast furniture, we’re taking a more sustainable approach.As a multi-award-winning B-Corp, we take our time to design and develop our one-of-a-kind products from scratch, to ensure they are accessible, reliable and thoughtful. We call this being “Thoughtful everyday” and we’d love for you to join us and continue putting our customers at the heart of everything we do.What’s the gist?We’re on the hunt for a retail superstar to become our first ever Showroom Lead as we create our first retail experience! Reporting to the Head of Operations & Product, you’ll be an integral part to all things sales and operations at our top secret (hush hush) brand new retail store! You’ll be responsible for bringing the Eva brand to real life (!) and be at the helm of building our retail team.Our grand vision is to create a unique furniture shopping experience. Say goodbye to stale awkward showrooms with creepy mattress salesmen. And say hi to cosy, luxurious yet refreshingly approachable spaces that feel like home. Sounds exciting? Read on, and see how you’ll be involved.No two days will be the same - from solving problems in a fast-paced environment to getting your hands right in (we’re talking running up the street to grab urgent supplies one moment, and closing sales the next). As a people person, you'll have the opportunity to flex your retail management skills within a dynamic and fast-paced direct-to-consumer start up. Most importantly, you’ll be able to fuel your passion for interiors and making customers smile.RequirementsWhat the role looks like:

• Manage and take ownership for the day to day retail store sales and operations, including ensuring our visual merchandising and unique retail experience is consistent and maintained at a high level, and understocking relevant stock takes.
• Achieve and tracking sales budgets and providing weekly reporting to the Head of Operations & Product
• Take the lead on providing exceptional thoughtful customer service and the Eva brand experience
• Hiring and training our retail team to provide our one of a kind retail experience.
• Be the point of contact and go to liaison between our Retail team and our Customer Support team at HQ for any customer enquiries.
• Provide regular insights back to HQ on customer feedback and in-store experiences

What you look like:

• Minimum 2-years experience working in retail or sales
• Experience holding management or leadership roles
• Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone’s Watching
• Passionate about both creating exceptional customer experiences and hitting sales KPI
• A love for retail and working with customers as a friendly guide for their homes
• Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
• Nice to haves:

• experience working in business with both online and ‘in-store’ channels
• Strong understanding customer journey and consumer behaviour
• Must be able to work weekends and public holidays

Benefits

• Remunerated above Award Rate (Level 6, General Retail Industry Award 2020)
• A chance to grow with an expanding start up - you’ll be at the forefront of our retail expansion. As this is just the start of our retail journey, you’ll be able to grow as we grow :)
• The opportunity to bring to life market-leading Australian designs and products in a retail setting
• Support for any course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• An autonomous work environment where there is never a regular ‘days work’.
• Free mattress and friend/family discounts.
• Regular team events (prev. events have included the Australian open, cooking classes & escape rooms).
• A diverse culture and a bunch of lovely people.

We are reviewing and progressing applications on a rolling basis. If you’re excited for the role, and believe you’re a great fit for Eva, please apply as early as you can :)Cosy regards,Jason from Eva