Retail Store Co-Ordinator/Storeman

Job Summary:

As the Retail Store Co-ordinator, you will be responsible for overseeing the daily operations of our retail outlet selling sporting goods, coordinating B2B order processing, and ensuring exceptional customer service. Your role will be pivotal in maintaining the highest standards of retail excellence, fostering strong B2B relationships, and driving sales growth.

Key Responsibilities:

· Oversee the daily operations of the Retail Store, ensuring operational efficiency and store presentation.

· Process B2B orders efficiently, ensuring accurate fulfillment and timely dispatch.

· Manage and schedule staff, ensuring adequate coverage and effective customer service.

· Monitor sales performance and develop strategies to meet or exceed sales targets.

· Liaise with warehouse and logistics teams to streamline order processing.

· Book transport for local orders and manage timely dispatch.

· Maintain strong relationships with B2B clients, understanding their needs and ensuring their satisfaction.

· Ensure the delivery of high-quality customer service both in-store and via phone/email inquiries.

· Handle customer complaints and issues, resolving them promptly and professionally.

· Gather customer feedback and use it to improve service levels and product offerings.

· Collaborate with the inventory team to ensure optimal stock levels are maintained.

· Conduct regular stock takes and reconcile inventory discrepancies.

· Ensure compliance with all company policies, legal regulations, and safety standards.

· Conduct regular safety audits and ensure staff adherence to health and safety guidelines.

Qualifications:

· Bachelor’s degree in Business Administration, Retail Management, or a related field would be highly regarded

· Proven experience in retail management, preferably in the bicycle or sporting goods industry.

· Strong understanding of B2B sales and order processing.

· Excellent leadership, communication, and interpersonal skills.

· Ability to multitask and manage various aspects of the business.

· Proficient in retail management software and MS Office.

Counter balance forklift licence would be highly considered. 

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 12 February 2024
• Expected salary: $60,000 - $70,000 per year