Retail Supervisor

Sushi Hub Casuarina, part of Casuarina Fresh Food Pty Ltd, is a premier destination for authentic Japanese cuisine located in Casuarina, NT 0810. We are committed to delivering an exceptional dining experience by offering a diverse menu of traditional and contemporary sushi dishes. Our commitment to quality is showcased through our use of fresh, locally sourced ingredients. Signature offerings include Fresh Tasmanian Salmon Roll, Crispy Free Range Chicken Roll, and Tuna Salad Roll, among others. At Sushi Hub Casuarina, we create a welcoming atmosphere where the love for sushi and Japanese culture connects our team and customers.
JOB PURPOSE:
The Retail Supervisor at Sushi Hub Casuarina plays a pivotal role in maintaining the restaurant's high standards and ensuring operational excellence. Responsibilities include managing daily operations, leading the team, ensuring exceptional customer service, handling inventory and financial tasks, and upholding food safety and hygiene standards. The Retail Supervisor is essential in driving sales, optimizing operational efficiency, and fostering a positive and productive work environment. This role is key to our mission of providing customers with an outstanding dining experience and sustaining the reputation of Sushi Hub Casuarina as a leader in Japanese cuisine.
KEY RESPONSIBILITIES:
Staff Management: Overseeing the recruitment, training, and management of staff. Ensure staff are well-informed about the menu and proper food handling techniques. Schedule staff shifts and manage time-off requests to ensure adequate coverage.
Customer Service: Ensure high levels of customer satisfaction through excellent service. Handle customer queries and complaints professionally and in a timely manner. Maintain a friendly, clean, and welcoming environment.
Sales and Marketing: Drive the sales of sushi products by implementing effective sales strategies. Promote daily specials and signature dishes. Collaborate with the marketing team to boost brand awareness and attract new customers.
Inventory Management: Monitor stock levels and order supplies as needed. Ensure fresh, quality ingredients are used in food preparation. Conduct regular inventory checks to minimize waste and reduce costs.
Food Safety and Hygiene: Ensure compliance with health and safety regulations. Oversee the cleanliness and maintenance of the outlet, kitchen equipment, and dining area. Train staff on proper food handling and sanitation practices.
Financial Management: Assist in budgeting and financial planning. Monitor daily sales and expenses. Prepare reports on product sales, costs, and profits for upper management.
Operational Efficiency: Streamline operations to improve efficiency and service quality. Implement policies and procedures that enhance operational flow. Coordinate with the kitchen team to ensure timely preparation and delivery of orders.
Training and Development: Conduct regular training sessions for staff to improve their skills and knowledge. Encourage a culture of learning and continuous improvement.
Team Leadership: Foster a team environment by motivating staff, addressing issues promptly, and promoting open communication.
REQUIREMENTS:
Australian Citizens and Permanent Residents are encouraged to apply.
Minimum AQF Certificate II or III in retail.
Minimum 1 year of experience in retail management, preferably in the food service industry.
Strong leadership and people management skills.
Excellent customer service and communication skills.
Knowledge of food safety and hygiene regulations.
Ability to work in a fast-paced environment.
Financial acumen, with experience in budgeting and cost control.
A passion for Japanese cuisine and a commitment to maintaining high quality standards.