Retention and Claims Officer

Join the passionate team at Workways delivering employment services across Australia!
Job Description
Retention and Claims Officer
The Retention and Claims Officer (RCO) provides operational support to frontline staff across all employment services programs to achieve sustainable outcomes, ensure quality retention support is delivered, maximise company revenue and meet compliance in accordance to the Deed and Quality Assurance
Who are we?
Workways Australia - we get people connected. We're a high performing, not-for-profit organisation delivering employment, environmental, youth and community services throughout Victoria, NSW, and Queensland. Workways is a community focused organisation committed to making a positive social and economic difference for those living and working in our communities.
About the role:
Location: Based in Gippsland, Vic or Brisbane, QLD with a hybrid working model
Contract Type: Permanent Full Time
As a Retention and Claims Officer you will report directly the Claims Delivery Manager and will be responsible for responding to queries, resolving issues and providing support and mentoring to employment services staff.
To be successful in this role you will possess:

• The ability to work both autonomously and as part of a team.
• Knowledge of employment services programs delivered by Workways.
• A demonstrated ability to work within contractual driven frameworks to achieve results.
• Strong interpersonal and organisations problem solving skills.

Key skills and experience:
If you think you this position is for you, please provide answers to the Key Selection Criteria listed below when submitting your application:

• High levels of attention to detail
• Proficiency in Microsoft Word and Excel
• Proven leadership experience with a focus on coaching and mentoring.

What we will offer you:

• Attractive base salary, enhanced by salary packaging benefits increasing your take home pay up to $15,900 per year
• Monthly paid Accrued Days Off (ADO)- Available for Full time employees
• Employee Assistance program including individual coaching and access for immediate family members
• Ability to obtain discounted private health insurance
• Access to discounts for everyday shopping purchases
• A supportive team environment committed to making a difference in the communities we live and work in.
• Ongoing development opportunities, individual training budget and career growth.

How to apply:
To apply for this position, please attach your current resume and a cover letter that addresses the key Selection Criteria listed above. Please note that travel may be required in this role.
Applications close 3rd February 2024 (or earlier if a suitable candidate is found)
Workways Australia Limited ACN 141 659 734.
Please note that the successful applicant will be subject to a satisfactory Police check and WWVC/WWCC/Blue Card (as required per State/Territory) as a pre-condition of employment.
Aboriginal, South Sea and Torres Strait Islanders are encouraged to apply for this position.
If you have any questions regarding the role please contact .
Workways Australia Ltd respectfully acknowledges the Traditional Owners of Country throughout Victoria, New South Wales, and Queensland, and pays its respect to the ongoing living cultures of Aboriginal peoples