AddressWhy join us at SCC?
We have a long history of providing exceptional care that empowers older people to live a full life. As a not-for-profit aged care provider, we’re able to invest in providing an exceptional experience to our clients as well as support and develop our frontline staff to achieve this. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.
The Role
The Retirement Living Customer Engagement Manager is accountable for supporting our Village Liaison Officers in an operations capacity across our Retirement Living Portfolio, made up of 28 villages. This position will work in tandem with the Head of Retirement Living and Home Care and the Village Teams.
- Compliance reporting
- Site management performance
- Complaints and dispute processes
- Lead and implement approved strategic initiatives to achieve regulatory and business outcomes.
- Undertake all mandatory training in all areas of WHS as requested
- Lead and support community activation of lifestyle activities within the villages and act as the emergency relief Village Manager to support vacancies, leave and critical incidents as required.
- Lead a team of operational staff to develop, grow and provide sustainable services to SCC clients
- Provide full operational support and reporting to key stakeholders in line with SCC policies and procedures
This position is offered as full-time and will be based in the Epping headquarters. Regional travel will be required to Retirement Living locations.
