Returns Team Member

About Us

The JB Hi-Fi Group brings together two of Australia’s best known and most trusted retail brands, JB Hi-Fi and The Good Guys.

The Group sells an extensive range of consumer electronics, whitegoods, appliances, and home entertainment at great prices combined with genuine personal service from our specialist teams. In addition to operating from over 300 stores in Australia and New Zealand and its websites, the Group also services the commercial, insurance and education sectors and offers information technology and consulting services, through its JB Hi-Fi Solutions business.

Our team is our most valuable asset and together they reflect all that is special and unique about our business. We work hard to create a work environment that celebrates teamwork, nurtures talent, encourages individuality and embraces diversity.

Why join us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
• We offer generous Team Member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

The Role

Reporting to the Returns Coordinator, your role as a Returns Team Member will be execution of the timely and efficient return of faulty, defective, and damaged bulky goods within the Home Delivery Centre (HDC). Your responsibilities will include, but are not limited to the following:

• Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances
• Resolve credit claims with suppliers and escalate issues in line with established processes and provide information and input for business investigations, as required
• Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance
• Contribute to the management of effective processes and systems to ensure quality records management and data integrity
• Work collaboratively with store teams to transfer knowledge of bulky goods returns processes

This role is key to the successful running of our HDC and as such, requires a results driven individual who is highly organised and customer focused.

About You

You are a professional who looks to optimise work processes at every opportunity, coupled with your effective collaboration skills and ability to work in a team environment and autonomously will see your success in this role. You will also possess the following:

• MHE Licences - LF (High reach) and an LO (Stock picker) required
• Operational warehouse experience
• Proficient in Microsoft applications

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!