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Form of workPosition Summary
The core purpose of the Revenue Manager is to drive increased revenue to all resorts under management. Complete responsibility for all things revenue, including rates to all channels/websites, Revenue Budgeting, Inventory Management & Distribution, Revenue Reporting and Performance Communication, etc.
With a focus on continuous development and improvement initiatives in revenue performance, you will also build and maintain a strong brand presence along with a ‘Can Do, Will Do’ attitude.
MAIN RESPONSIBLITIES
Leadership & Culture
• Ensure all direct reports (if any) have the tools and equipment to effectively perform their role and come up with solutions.
• Ensure effective communication of business-related information with all necessary parties.
• Ensure that personal targets are translated to relevant targets for all direct reports (if any), ensure that direct reports understand the performance expectations, and ensure that these personal targets and performance expectations are met.
• Ensure you and your team (if any) achieve defined key performance criteria.
• Coach and develop your team (if any) and ensure everyone is upholding staff disciplines and adherence to company and client procedures and policies.
• Lead and contribute to a culture that values equality, fairness, and transparency, and zero tolerance for bullying, discrimination and harassment.
• Handling of escalated grievances, complaints, discipline etc
• Foster and develop the ‘Can Do, Will Do’ culture.
• Recognise and reward your team (if any) for good performance.
• Ensure that there is consistent, proactive planning and employment of strategies to achieve the right number of staff (if any).
• Actively carry out succession planning activities.
• Create a positive safety culture among yourself and your team (if any) that includes strong safety audits and adherence to SOPs (Standard Operating Procedures).
• Ensure you and your team (if any) complies with company / client procedures and regulations including OH&S Act, Workcover legislation, Corporate and Departmental policies.
• Ensuring your team (if any) is compliant in all mandatory and skills-based training for their roles.
• Completing regular daily quality checks including self-audits.
• Provide OH&S supervision and guidance.
• Carry out investigations where required.
Operational
• Lead optimal operational efficiency through effective planning and management of manpower and ensuring that all direct reports (if any) are accountable.
• Checking and tracking that all tasks are completed in a timely manner and are correct and consistent.
• Development, implementation, and review of cancellation and deposit policies for all properties under management.
• Daily reporting for current business on the books, pickup and wash, and trend recognition which include but are not limited to market trends, booking trends, and occupancy trends.
• Daily revenue management activities, including analysing, updating, and controlling distribution of rates based on available inventory, competitor offerings, and demand trends to maximise revenue for all properties under management.
• Daily Analysis of bookings that have been made the night before to ensure they follow our current strategy’s.
• Weekly reporting for current business on the books as well as analysis of performance against budget and previous year’s performance.
• Timely analysis of group booking enquiries and provision of rates should the request be in the best interest of the property/properties and inline with our current strategies.
• Draft, maintain and implement all the relevant policies and procedures, including standard operating procedures to improve business operations.
• Ensure that KPIs / timesheets are accurate / signed-off each day and are thoroughly checked each fortnight, no later than 9am on Monday of pay week.
• Promote and ensure the effective implementation of new initiatives / products / services.
• Annual assistance in budget setting for all properties under management.
• Ensure commercial management techniques are in place and up to date for all revenue streams and all systems are used to the fullest to yield the highest revenue from all properties under management.
• Responsibility for ensuring up to date benchmarking and market share information is available and communicated each month.
• Overall responsibility for configuration and housekeeping of all systems used in Revenue Management, ensuring rate parity and timely rate reviews to maximise revenue.
• Analysing data to identify troughs in demand with enough notice to take proactive action to rectify the potential shortfall as well as identifying and implementing the steps to rectify the issue.
• Monitoring competitor strategies, performance, and offerings through systems and research to ensure our own strategies are adjusted accordingly.
• Ensuring the month end reporting is accurate, and all relevant figures and commentary are submitted by deadline dates.
• Ensuring records are kept up to date and easily accessible electronically for management in SharePoint.
• Other duties as required - the above listed duties do not limit what may reasonably be requested.
MEASUREMENTS/KPIs AND QUALIFICATIONS AND COMPETENCIES
KPI’s
1. Achieve budget in all revenue streams for all properties under management, focusing on building the ADR in high demand periods year on year.
2. Effective, development, implementation, and review of cancellation and deposit policies for all properties under management.
3. Quality Control of all bookings from a revenue perspective for all properties under management.
4. Daily reporting and analysis of business on the books vs budget and pickup and wash to compare against strategy.
5. Daily, weekly, and monthly reviews of rates for the next 1, 3, and 12 months for all properties under management.
6. Ensure all bookings are fully paid when required as per the terms & conditions.
7. Rolling 3, 6, and 12 monthly competitor review of all properties to ensure rate strategies are aligned with the market.
8. Building on the groups business year on year whilst maintaining current relationships through effective group rate management.
9. Prepare the weekly forecast and identify if there is any need to adjust the strategy.
Qualifications and Competencies
• 3 Years minimum experience in a similar role ideally in the Hospitality Industry.
• Proven Experience in developing and implementing revenue improvements and strategies.
• Understanding of OH&S framework, practices, and principles.
• Advanced MS Word, MS Excel, and E-mail skills.
• Advanced PMS skills.
• Results orientated.
• Excellent communication, presentation, and interpersonal skills.
• Exceptional personal presentation.
• Advanced experience in people management, team planning and conflict resolution.
• Strong planning and organisational skills.
• Sound financial skills.
• Creative thinking, problem solving, and decision making.
• Commitment to learning and growth.
• Experience in PMS and Channel management systems.
• Developing Others.
• Relationship Building for Influence.
Ideal Experience:
• 3 Years minimum experience in a similar role with people management and senior experience in reservations/Yield management.
• Proficient in using PMS Systems and Channel Management systems.
• Excellent communication, presentation, and interpersonal skills
