Address Category:
Pharmaceutical / Medical / Healthcare / Hygie
Experience:
Experienced (Non-Manager)
Work city:
Darwin
Salary:
$37.16 / hour
Duration:
Approximately 1 to 2 months
Created:
06.03.2024
Rostering Administrator
All Aspects Recruitment & HR Services are currently seeking a proactive and organised Rostering Administrator in the Aged Care sector to play a key role as the primary pathway for client bookings, and provide an effective rostering service. This is a temporary employment opportunity for approximately 1 to 2 months with an immediate start.
Immediate start
Generous renumeration
Close to Darwin CBD
Help make a difference to peoples lives
Responsibilities include:
Ensure compliance with the Aged Care Quality Standards.
Build relationships with clients and staff.
Understand the purpose and processes of the programs to accurately match client’s needs.
Understand staff roles and skill sets to accurately match client’s needs.
Translate referral documents to understand client needs and match to services.
Build service runs for staff.
Communicate with clients, coordinators and staff to roster services.
Respond to and fulfil requests for service change.
Fill services in response to staff and client leave.
Select charge codes, record and update client and service information.
Ensure effective service delivery, billing and client experience.
Forecast and plan coverage of annual leave.
Attend regional staff meetings.
Assist with overflow phone calls for other teams.
Provide feedback using solutions-based problem solving.
Log and respond to all feedback and complaints.
Generate reports and cross check processes to ensure accurate billing and payroll.
Report on staff attendance and communicate feedback to coordinators.
Assist clients and families to understand service delivery.
Communicate service changes to clients.
Work closely with the Home Support Services team to support change management and improvement activities of the organisation.
Follow WHS policies, procedures, safe working instructions, specified work practices and associated documents.
Requirements:
Basic knowledge of the requirements of the Aged Care Standards.
Understand the primary-carer model and the impact of effective rostering practices.
Strong interpersonal communication skills.
Strong administrative, organisational and time management skills.
Demonstrated initiative and ability to work with minimal supervision.
Demonstrated ability to use databases and procurement systems.
Effective communication skills, both written and verbal.
Demonstrated commitment to meeting the needs of clients.
Demonstrated ability to prioritise workload and follow internal policies, guidelines and procedures.
Willingness to collaborate with staff and respond to directives from supervisors and managers.
If you have past experience in working in an Administration / Customer Service role or similar responsibilities, please submit your resume to jobs@aarecruit.com.au with the subject "Rostering Administrator – Darwin" or contact us on 08 8981 7431.
