Sales Consultant

About Driva

Driva creates a seamless and transparent financing experience that enables all Australians to get their best loan match. We're known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and continuous learning, making Driva an exceptional workplace for those who are passionate about driving change in the fintech sector.

The Role

We are looking for two Sales Consultants to join the team at Driva. The ideal candidate for each role:

• Provide a seamless customer experience through each step of the loan process. This role is focussed on creating, identifying and maintaining intent in high value customers, picking up the relationship once an initial application is complete and progressing the application through to approval.

• Promote a range of aftermarket products to our finance approved customers during the settlement process.This is to ensure our customers' purchases are protected into the future, with products including but not limited to; comprehensive car insurance, mechanical breakdown warranties, roadside assistance, paint protection, etc.

Both roles require a sales-driven approach to keep customer engagement high and maintain credibility with our brand and process, ensuring a fast turnaround, high approval conversation and smooth handover process between teams.

Key Responsibilities

• Customer Consultation: Engage with customers over the phone to understand their needs and provide information on car loan products.
• Customer Experience: Providing outstanding customer service to enhance the financing experience for all customers.
• Loan Application Assistance: Help customers complete loan applications and collect necessary documentation.
• Documentation Verification: Ensure all required documents are accurately collected and verified.
• Follow-Up Communication: Regularly update customers on their loan status and handle any enquiries or concerns over the phone, email and SMS.
• Sales and Promotions: Promote additional services and meet sales targets through effective product presentation, objection handling and upselling.
• Customer Support: Provide timely solutions to customer issues during and after the loan application process.
• Compliance Adherence: Ensure all customer interactions comply with internal company policies (and therefore external regulations)
• Team Collaboration: Work with team members across departments to enhance service delivery and share customer feedback.
• Professional Development: Continuously update knowledge on products, technologies, and regulatory changes affecting car loans.

Skills and Experience

• Previous experience (ideally 1 - 2 years’ experience) in sales
• Ability to problem solve issues
• Exposure to CRM (Salesforce preferred but would consider other software experience)
• Eagerness to learn and exceed targets
• Excellent communication and negotiation skills
• Passion for the industry and a strong desire to help customers
• Experience in Fintech or within another startup (preferred)

Why Join Driva?

• Thank You Days: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.
• Discounted Novated Leasing Package: Take advantage of our significantly discounted novated leasing package, reflecting our expertise in finance.
• Vibrant Culture & Social Events: Be part of a workplace that values fun and engagement through various social events.
• Hybrid Work Model: Enjoy the flexibility of a hybrid work arrangement, fostering both in-office collaboration and remote work convenience.
• Company-Funded Work From Home Setup: Receive support in creating an effective and comfortable home office environment.