Sales Consultant

Job Title:

Pet Travel Specialist

Job Type:

Option of Full-time/Part-time/Casual

Location:

Brisbane

At Dogtainers, we pride ourselves on fostering a collaborative and supportive team environment where everyone's contributions are valued. You'll be joining a group of passionate individuals dedicated to delivering excellence and creating memorable experiences for our customers and their beloved pets.

This role isn't just about sales—it's about building relationships, solving problems, and making a difference in the lives of pets and their owners. With exciting challenges and rewarding opportunities for growth, your journey with us promises to be fulfilling and enriching.

We’re Seeking:

• Resilience and enthusiasm.

• Team players eager to learn and grow.

• Commitment to making a positive impact.

Responsibilities:

- Consult with customers to understand their needs and orchestrate end-to-end pet travel arrangements.

- Respond promptly and courteously to calls and emails.

- No cold calls

- Handle after-hours emergency calls on a rotational basis.

- Remain composed during travel emergencies.

- Address priority issues and escalate complaints when necessary.

- Process payments and refunds according to policy.

- Ensure timely communication with customers.

- Maintain accurate documentation and prepare reports.

- Conduct follow-ups to boost booking conversion rates.

- Ensure compliance with airline requirements.

- Anticipate and flag potential issues.

- Cultivate relationships with stakeholders.

Full-time hours consist of 38 hours per week, with shifts available starting from 7:30 am or 11:00 am. Additionally, Saturday mornings are rostered from 8:00 am to 12:00 pm (overtime payable).

Part-time and casual positions offer up to 20 hours per week.

Qualifications:

- Proven record of customer sales and service.

- High attention to detail.

- Strong communication skills and comfortable speaking to all personalities.

- Good computer skills and willing to learn internal computer systems.

- Background in travel, freight forwarding, or logistics administration.

Benefits:

● Healthy remuneration rates

● Promoting and respecting a healthy work-life balance

● Open, collaborative, and respectful teams

● Opportunities and pathways for growth, personal development, and career progression

● Celebrating success through recognition for your professional achievements

Join our team and help pet owners ensure safe and hassle-free travels for their beloved companions.

To apply, please share a cover letter and your resume via the "Apply Now" link.

For further information, please contact people@dogtainers.com.au