AddressAbout the business
Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.
If these are values you share, we would love you to join our team.
Through our passion for excellence, we continually drive development, growth and productivity with exceptional standards, bringing superior experiences to our customers and to our teams.
Across Australia and New Zealand, we aim to invest heavily in our people, recognising that our team are ultimately our greatest asset.
About the role
We have an exciting opportunity to support our Sales team at Mulberry in QVB, Sydney.
As Sales Manager (Assistant Manager) at Mulberry you will Support your Store Director to lead your team to achieve sales budgets. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you
You will support and develop the best team:
- You will create a high performing environment where every person is valued and feels a sense of belonging.
- You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
You will always be Customer focused:
- You will nurture a welcoming and fun environment for your customers and team.
- You will be committed to delivering an engaging customer experience in your store and inspire your team to also.
- You will develop and maintain key customer relationships using in store CRM tools to support you and your team.
We will need you to be
- Confident
- Lead CRM development and management resulting in genuine long-term relationships with internal and external customers.
- Engaging
- Will provide every customer with an exceptional customer service experience
- Consistently strive to overachieve in set sales budgets and KPIs
- Demonstrate thorough understanding of the market, the climate in the market and competitor activity to provide informed trade strategies week on week.
- Use product knowledge to maximise and drive sales
- Engage, develop and maintain key relationships with the core luxury consumer whilst building a strong CRM network
- Are ambassadors for the Mulberry brand and demonstrate passion in all aspects of their role
What we can do for you
- Market leading annual salary.
- Significant weekly commission for achievement of KPIs.
- Generous seasonal merchandise allowance.
- Genuine career advancement opportunities.
- Daily exposure to dynamic leaders.
- International luxury brand exposure.
Skills and experience
- Experience working in a customer focused environment
- Demonstrated strong sales abilities
- Exceptional communication and interpersonal skills
- Demonstrates initiative
- Management experience is preferred but not essential
