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SalaryAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
ServiceNow is looking for a Sales Manager in Digital Sales Organisation, responsible for managing a team of Digital Sales Reps (Mid-Market Account Executives) and Enterprise Sales Associates. The Manager will be responsible for driving Digital Sales performance and achieving monthly, quarterly, and annual goals. This role involves providing leadership to the team, overseeing onboarding, and ensuring effective coaching on productivity, quality of interactions, and system utilization.
What you get to do in this role:
- Provide leadership to your team. Manage new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and forecasting.
- Manage quota achievement on a monthly, quarterly basis and annual basis.
- Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and business goals.
- Manage and report accurate forecast and pipeline to the business.
- Perform and manage individual team member performance, growth conversations and career development.
- Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting team in closing opportunities.
- Maintain current knowledge on ServiceNow's offerings.
To be successful in this role you have:
- 5+ years in sales and 2+ years leading a sales team, with the ability to act as a catalyst.
- A firm understanding of Cloud computing, SaaS offerings, and software subscription business models.
- Business/Sales Development or direct sales management experience in enterprise software sales or equivalent
- Strong success in recruiting, coaching and managing an exceptional sales team
- Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals.
- Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level within the ANZ Market
- Fluency in English
- Strong business and financial acumen
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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