AddressUPA Home Care is a not-for-profit organisation, providing Home Care services to our North Coast communities since 1995.
We are a friendly, caring team who know how to have fun and work hard, and we pride ourselves on our outstanding service delivery. Our clients at the centre of everything we do, and we’re looking for a scheduler to join our team.
We are currently seeking a customer focused Liaison Officer to join our dynamic team. The Liaison Officer will be responsible for superior customer service and efficient rostering of Home Care employees to ensure reliable and consistent service delivery to clients that effectively meets their individual needs within a Consumer Directed Care (CDC) environment.
This is an office based role located in ALSTONVILLE however, location may be flexible between Tweed Heads and Alstonville for the right candidate.
Skills:
- Excellent customer service
- Highly developed telephone technique
- Excellent problem solving skills
- Interpersonal skills
- Active listening skills
- Written and oral communication skills
- Decision-making
- Time, task, and priority management
- Conflict Resolution Skills and Complaints management
Requirements:
- Certificate and/or experience in Administration
- Experience in rostering/scheduling using electronic rostering systems. (Experience using Alayacare will be favourably considered)
- IT skills (Word, Excel, email, internet, data bases, client relationship management (CRM) systems)
- Available to work flexible hours between 7am – 5pm.
- Current Driving License
- Current Police Check (conducted by UPA on successful interview)
- COVID-19 vaccination & current Influenza vaccination
Benefits:
- Friendly, supportive team.
- Learning and Development support and opportunities
- Not for profit company with generous salary sacrificing benefits
- Employee Assistance Program
- Staff Wellness Program
Interested
Simply click on the ‘apply now’ button and submit your cover letter and resume for consideration. For a confidential discussion or to obtain a copy of the position description, please email ***********@upa.org.au.
To find out more about UPA of NSW, we invite you to visit our website at www.upa.org.au.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA’s Recruitment Team at ***********@upa.org.au.
