School Technical Officer, Middlemount Community School

This is a TO2 progression position as per the Role Description. The successful applicant will be appointed to the TO2 classification with eligibility for progression to the TO3 once specific criteria have been met or demonstrated. Please note salary rate shown is reflective of TO2 to TO3 classification range.
About the Role
As the School Technical Officer you will have responsibility for the following:

• Provide advice and assistance on maximising the potential of ICT operations within the school/college, including acquisition, installation, operation, maintenance, repair and replacement.
• Support the school community with technical advice, instruction and assistance with electronic equipment, in accordance with departmental, school and manufacturer's policy, guidelines and network standards.
• Assist in the provision of in service training to staff, on the effective application of ICT tools to successfully achieve and deliver educational services to students.
• Provide effective and efficient support to staff and students to resolve problems associated with school computing facilities, whilst ensuring high end customer focus and communication.
• Provide regular preventative maintenance, routine and emergency repairs to all ICT facilities and associated electronic equipment.
• Maintain a range of technical services and accountable records related to the support of ICT, including infrastructure, used by the school/college.

Please view the attached Role Description for a full list of duties.
About You
The suitable applicant would require the following skills and knowledge:

• Technical knowledge of server hardware and configuration, and networking peripherals.
• A high or good level understanding of PC desktop and laptop systems, Apple iPads and printer support.
• Excellent communication and interpersonal skills.
• Strong analytical and problem solving skills.
• A strong client focus.
• The ability to work as part of a team.
• Strong technical knowledge of server hardware and configuration, and networking peripherals.
• Understanding of Local Area Networks and of Wide Area Networks.
• Experience using remote support tools to support servers and workstations remotely, within the school environment.
• The ability to research, identify and apply creative solutions to problems.
• Sound working knowledge of network security and security protocols.

A mandatory requirement of this role is:
TO2 appointees must have possession of a diploma qualification relevant to the tasks outlined, from a recognised tertiary institution or qualification which, in the opinion of the Director-General, Department of Education or delegate is acceptable.
The successful applicant will be appointed to the TO2 classification with eligibility for progression to the TO3 level following assessment by a selection panel on specific criteria as outlined in Part 4, 12.7 (c) and 12.8 (b) of the Queensland Public Service Officers and Other Employees Award - State 2015

• The successful applicant will be required to attain the DoE Orange Card School Administrator (OC SA) certification to access the school network, enabling the officer to perform high level support tasks including server technologies. The content of the course contains aspects of supporting the DoE Managed Operating Environment (MOE) as well as Government legislation. This course is only available within the DoE network.
• When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

How to Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
• Attach a maximum 2-page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Analysis skills, Network protocols