Address If you are looking for a career, and not just a job, and believe you would be good fit for the position, click apply.
Your Role
We are looking for an experienced and motivated Sea Logistics Customer Care Specialist to join our team. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.
Your Responsibilities
- MonitoringCustomer Shipments in order to provide proactive updates to customers andto problem solve
- Assistwith the customer onboarding process
- Commercialownership of customer accounts and driving continuous improvementinitiatives with customers.
- Quotationmanagement
- Customerdata management, maintenance and integration of customer data intointernal systems.
- Operationalrelationship management
- Reportingand performance analysis
Your Skills and Experiences
We look
for potential, not only performance. To be successful you will be open about
your strengths and development needs and prepared to challenge yourself. We
value active listening, diversity of thinking and new perspectives.
Additionally,
you will have:
- Excellentcustomer service skills, both verbal and written
- Strongproblem solver and being able to think outside the box
- Strongcomputer skills and a fast learner as we use our own internal systems
Good Reasons to Join
- We offer flexible working arrangements, which allows for you to skip the commute and work from home two days per week and choosing the hours you work to suit you.
- We seek to make a difference today, for the people of tomorrow. Our Net Zero Carbon initiatives aims to achieve carbon neutrality for our sea freight shipments by 2030.
- Amazing opportunities for career progression, supported with both internal and external training opportunities.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
