AddressSimonds Catholic College is a Secondary School of 400 boys in the inner city of Melbourne. Our small size allows us to know, inspire and support our students so that we get the very best out of them.
The school is located in West Melbourne and is within walking distance of the Queen Victoria Market.
The Role Description
The Helpdesk Officer is an integral part of the technical support team at Simonds Catholic College, providing support and assistance to staff, students and parents. The Helpdesk officer is primarily responsible in managing the school’s device deployment, configuration and troubleshooting.
The position is part-time (0.6 FTE) for a fixed term until Dec 20, 2024.
Attributes & Competencies:
The Helpdesk Officer is expected to exhibit the following qualities and competencies:
- Strong verbal and written communication skills to effectively convey technical information to non-technical users
- Active listening skills to understand users' needs and concerns, and provide appropriate solutions
- Patience and empathy in handling user inquiries and technical support requests
- Ability to work independently and as part of a team in a fast-paced environment, managing multiple priorities effectively.
Specific Duties:
The Helpdesk Officer is the first point of contact for technical support to students and staff via phone and email. The role encompasses skills in troubleshooting hardware and software problems and performing repairs in a timely manner, installing, configuring and maintaining software application and updates across multiple platforms, monitoring and maintaining all IT inventory, and assist in managing and maintaining the school’s network infrastructure. This role is also required to collaborate with the IT team to implement and enforce data privacy and security protocols.
Remuneration
This position will be a part-time fixed term position. Depending upon qualifications and experience, the salary will be in the range of a Level 2 Education Support Employee Category C under the Victorian Catholic Education Multi-Enterprise Agreement 2022.
How to Apply
Please email your combined letter and resume to Rachel Luong, PA to Principal via ******@sccmelb.catholic.edu.au
A current Working with Children Check is essential.
Applications Close – Friday 28 June 2024 at 4.00 pm.
A Position Description and more information about our college is available on our website - www.sccmelb.catholic.edu.au
Please note, preliminary interviews may commence prior to the closing date.
Child Protection
Our College Community is committed to the protection, wellbeing and inclusion of all the children in our care.
Applicants should have a
- Strong commitment to boys' education and the values and ethos of Catholic education, including providing a safe environment for our students.
- Thorough understanding and adherence to Ministerial Order 1359 on Child Safety, as it pertains to the college's Code of Conduct, policies, procedures, and practices.
- Commitment to upholding a zero-tolerance attitude towards child abuse and ensuring the provision of a safe and inclusive environment for all students, regardless of background or ability.
- Understanding of strategies that promote cultural safety, accessibility, and wellbeing for Aboriginal children, children from culturally and/or linguistically diverse backgrounds, and children with disabilities.
