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SalarySenior Agile Coach
- Clerk Grade 9/10 with a salary starting from $120,859 + super
- Full-Time (35hpw) Temporary role up to 12 months
- Flexible working from within NSW
- Opportunity to up-skill and cross-skill
- Develop and deliver best-in-class Agile practices
Are you an experienced Agile Coach looking to take the next step in your career? Do you love coaching individuals and teams to continually uplift their knowledge and capability, promoting collaboration and Agile ways of working?
We are currently seeking a Senior Agile Coach on a temporary basis to help with our extensive delivery commitments.
The key responsibilities for this role are to:
- Coach Product Owners, Delivery Leads/Scrum master's and cross-functional product teams to define an outcome-oriented product roadmap, gathering customer insights and feedback to inform current and future product decisions and direction.
- Work closely with Product Owners to guide product teams to manage the Agile product delivery lifecycle, executing the product vision and strategy and validating product features and customer centric design.
- Coach, mentor and support product teams to collaborate, research, and adopt new practices, and deliver continuous improvements to products and systems including efficiency, regulatory and compliance initiatives.
- Identify ways to continually improve throughput, flow and decision making, with a focus on flexibility, responsiveness and delivery success.
- Coach and support cross-functional teams in story mapping and writing robust user stories including acceptance criteria and success metrics to deliver business value.
- Design, lead and support communications, capability uplift, training and engagement activities that build organisational understanding of user-centred delivery and Agile approaches and facilitate progress reporting.
To be successful in this role you will have strong knowledge and experience in coaching and applying Agile practices across development projects of varying size and complexity. You will have excellent communication skills and be able to facilitate learning and capability uplift across multiple delivery teams and people with varied skills and experience. Certification as a Scrum Master is required, with experience in Scrum and Kanban preferred.
This role has exposure to senior management so outstanding stakeholder management skills and the ability to collaborate and influence at all levels will be key to success.
About Us
Now is a great time to join NSW Government as we make our way to leading digital cloud transformation across the country and build our reputation to become world leaders in technology and innovation.
As NSW's principal revenue management agency, Revenue NSW fairly administers state taxation and revenue for and on behalf of the people of NSW. Our purpose is to contribute to a prosperous, safe and fair society by collecting revenue, resolving fines, administering grants and recovering debt.
Revenue Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government. We offer online services that make it easy to apply for a grant, pay a fine, fee or tax, and comply with legislative obligations.
To learn more about Revenue NSW visit our website https://www.revenue.nsw.gov.au/.
If you want to be part of this forward thinking, innovative team?that thrive in challenging the status quo, we would love to hear from you!?
What we need from you:??
An up-to-date resume and a brief cover letter (max 1 page) outlining how your skills and experience are aligned to the role.
Further Information
Salary Grade 9/10, with the base salary for this role starting at $120859 base plus superannuation
Click to access the Role Description.
For enquiries relating to recruitment please contact Bec Conquest via bec.conquest@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date:Wednesday 7th February 2024 @ 10am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
