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SalaryNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? Want to be a part of our team?
The Data Analyst / Reporting Analyst will join our Managed Services Team preferably based in Canberra but potentially Brisbane or Melbourne location may work.
This resource assists with the delivery of an agreed level of IT service as contained in the Service Level Agreement with NTT’s client by analysing and reporting on performance. In so doing, they ensure that all operational services and their performance are measured in a consistent, professional manner throughout the IT organisation, and that the services and the reports produced meet the needs of the business and customers. These reports will include system availability; system status; incident; problem; change; telephony and security reports that are delivered to the client on a monthly basis.
Working at NTT
Working at NTT
- Create a range of reports that depict the delivery of an agreed IT service as contained in the Service Level Agreement with the client
- Identify sources of data for existing and new reports.
- Work closely with relevant SME’s to determine appropriate data sources, agreed reporting structure and presentation to the client
- Assess the environment (people, process, calls, etc.) to determine trends and problem areas.
- Work closely with the internal clients to define what would add value to existing reports.
- Enable valid business decision making by ensuring the data published is valid, accurate and correct.
- Understand business needs and expectations, and consistently deliver quality of service.
- General qualification in Information Technology (Degree) or equivalent
- 2 years’ experience as Reporting /Data Analyst, preferably in an IT service management environment.
- Experience in the process of developing and implementing new report templates.
- Experience working with Microsoft Exchange, Word, Excel Project, Power Point, Power BI and VBA.
- Understanding of and experience with ITIL (IT Infrastructure Library) highly regarded
- Understanding of system generally used in service management operations e.g. Service Now, highly regarded
- Display a strong client service orientation
- Excellent communications skills
- Good report writing skills using advanced excel and other MS office packages.
- Be able to demonstrate the ability to interpret and analyse raw data from various cross function services and possess highly developed analytical skills.
- Logical and systematic and has the ability to drive resolution using influencing skills
- Understand the business needs and expectations
- Meticulous with good problem solving and solution formulation ability
Skills Summary Data Warehousing (DW), Integration Development, Process Mapping, Project Integration, Structured Query Language (SQL), Systems Integration, Use Case Development, Workflow Design
What will make you a good fit for the role?
Workplace type: On-site Working
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
