Address- Perth Based
- Permanent role
- Opportunity to join the Westpac Institutional Bank (WIB) in the Global Transaction Services (GTS) Client Development team
Global Transaction Services (GTS) provides transactional banking, client experience and solution implementation for institutional customers, as well as manages the bank's payment networks, the regulatory and payments strategy agenda, and the end-to-end payments operations, including clearing and settlements.
How will I help?
You will be directly supporting our Consumer & Industrials and Natural Resources portfolios and will be responsible for service delivery and support of a portfolio of public sector clients. The role will act as the client's primary point of contact to establish new services and for requests relating to existing services. You will be acting as a key point of contact for existing clients, but you will also advance your business development skills by working closely with Client Development Managers to complete sales-to-service activities.
You will:
- Build relationships with our clients and an understanding of their transaction banking requirements through regular interaction and great customer service
- Respond to all assigned client enquiries within defined service standards, resolving matters competently, ethically, and commercially
- Proactively anticipate client needs and what products, solutions, and offerings are best suited for the situation
What's in it for me?
Inspiring locations. Flexible workspaces. And unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you'll be able to have access to some of the best banking, wealth and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
To be successful in this role, you will be a pro-active individual with experience in managing and understanding transactional banking client needs, within an operations, client service and relationship management or transactional banking product environment. You will have strong business acumen and will understand the importance of managing and maintaining sustainable relationships with internal stakeholders and clients.
Further advantageous skills:
- Understanding of the sales process with experience identifying different sales solutions and products for the client
- Ability to develop an understanding of the client and industry sector to ensure superior service is provided
- Highly developed negotiation, influencing and presentation skills
- Excellent verbal and written communication skills
- Well-developed problem-solving skills
What's it like to work there?
For the past 200 years, we've been backing people, businesses, communities, and ideas. As Australia's first bank, we've adapted and evolved, inspired by our customers and a genuine desire to create better futures.
Together, we're creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
We make change happen in the community. It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
Together, we're creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
- We inspire our people and together we are creating better futures. It's our passion for embracing diversity and creating opportunities that enables them to dream big and fulfil their potential.
- We empower our customers. It's our strength, agility and heart that gives them the confidence to navigate change and forge new paths. Empowered, our customers are creating better futures.
- We make change happen in the community. It's our shared vision of a safer, greener and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
- We deliver for our shareholders by creating better futures together. It's our ability to generate value for this generation and the next, which makes our shareholders proud to invest in us.
How do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ***************@westpac.com.au
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email ***************@westpac.com.au
